It Infrastructure Manager

CHIPO JOKONYA

*******@*****.*** +263********* / +276******** LinkedIn: /in/chipojokonya

Professional Summary

Experienced Head IT Manager with 10+ years of expertise in IT infrastructure management, systems administration, and enterprise IT strategy. Proven record of ensuring seamless system performance, strengthening cybersecurity, and driving IT efficiency through automation and process optimization. Skilled in leading IT teams, providing staff training, and aligning IT operations with business objectives. Strong knowledge of networking, database management, and enterprise software administration with advanced problem-solving capabilities.

Core Skills

IT Infrastructure & Systems Management

Software Administration (including ERP & enterprise systems, Meat Matrix equivalent exposure)

Networking & System Security

Database Management (SQL Server, MySQL, Oracle)

Troubleshooting & Problem Solving

IT Policy Development & Implementation

Process Automation & System Optimization

Vendor & Licensing Management

Staff IT Support & Training

Cloud Platforms: AWS, Azure, GCP

Programming & Configuration: SQL, Python, scripting for automation

Professional Experience

Group IT Data Manager

Chartered Accountants Academy (Subsidiary of Docere Institute) 2018 – Present

Managed IT infrastructure, networks, and databases, ensuring smooth operations across departments.

Designed and maintained enterprise-level systems for academic and financial operations.

Administered ERP-like systems and reporting platforms; provided troubleshooting, configuration updates, and programming support.

Developed and enforced IT security policies, ensuring data integrity, regular backups, and disaster recovery compliance.

Supervised procurement and licensing of hardware and software, aligning with operational needs.

Introduced process automation through Python scripts and ETL pipelines, reducing manual reporting by 75%.

Provided IT training and support to staff, increasing efficiency in software and system use.

Operations & Data Consultant (Remote)

Self-Employed 2023 – Present

Supported international clients with system optimization, troubleshooting, and IT reporting processes.

Delivered process automation solutions and improved reporting accuracy using Power BI and AWS QuickSight.

Advised on IT system security, cloud migration, and backup management for SMEs.

IT Administrator

Chartered Accountants Academy 2013 – 2017

Maintained daily IT systems and network operations, ensuring reliable performance.

Provided troubleshooting and repair of hardware, printers, and peripherals.

Administered Microsoft Office 365, Active Directory, and Windows Server systems.

Implemented backup and recovery solutions to ensure 99.9% system uptime.

Supported ERP and business systems, ensuring smooth integration with operational processes.

Education

MSc Data Science – University of Johannesburg (In progress, 2025)

MSc Information Technology – National University of Science & Technology (2018)

BSc Information Technology – Midlands State University (2013)

Certifications

Project Management Professional (PMP)® – PMI (2021)

ITIL® Foundation Certificate in IT Service Management (2023)

Microsoft Certified: Power BI Data Analyst Associate (2023)

Microsoft Azure AI Fundamentals (2020)

Oracle Cloud Infrastructure Developer (2020)

Cisco CCNA Routing & Switching (2014)

Key Achievements

Directed IT infrastructure upgrades that improved system efficiency and reduced downtime by 30%.

Implemented automation scripts that optimized workflows and cut reporting time by 75%.

Developed IT policies and procedures that strengthened system security and compliance.

Successfully managed multi-departmental IT projects, delivering on time and within budget.

Recognized for rapid troubleshooting and ERP system administration, ensuring uninterrupted operations.

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