Customer Service Medical Office
Resume:
Cindy J. Vasquez
Ph. 323-***-**** ************@*****.***
AUTOMOTIVE
I am an accomplished customer service professional presenting over 18 years of experience implementing and aligning organizational business objectives into effective sales strategy.
Area of Expertise
●Resourceful and versatile self-starter; sets goals and develops action plans for attainment.
●Proficient in implementing, facilitating, and driving organizational initiatives and strategies that support shaping the culture of the company.
Professional Experience
ALM Medical Management Services, llc – Lake Forest, CA February 2020- PRESENT
A Workers’ Compensation medical office, 10 employees.
Collection Account Manager
●Actively working medical Workers’ Compensation collection accounts remotely.
●Processes collection reports for the CEO monthly.
EL GUERO AUTO SALES, BELL, CA 90201 September 2015- February 2020
Auto Sales Company, 30 employees
Auto Sales and Appraising
●Negotiate sales of used automobiles with customers daily.
●Administer a complete inventory of vehicles on the lot weekly.
●With a high level of attention to detail, inspect customer’s vehicles for potential trade in or purchase.
●Provide customer service for any problems presented by customers.
●Process all sales paperwork.
●Seek and verify proper financial approval for potential buyers.
ALM Medical Management Services, llc – Lake Forest, CA OCTOBER 2013- SEPTEMBER 2015
A Workers’ Compensation medical office, 20 employees.
Collection Supervisor
●Supervised 4 collectors in the collection of Workers’ Compensation medical bills.
●Processed collection reports for the CEO monthly.
●Monitored performance of each collector and gave advice for maximum potential.
●Collected monthly quota successfully continuously.
PHS Management Group- Fullerton, CA MAY 2005-OCTOBER 2013
A $25 Million Medical Management Firm with over 125 employees
Collector
●Collected Workers’ Compensation and Personal Injury medical payments.
●Worked a daily journal of accounts, calling patients and insurance companies.
Smile Care – Downey, CA JANUARY 2003-APRIL 2005
Dental Clinic
Front Desk
●Insurance Biller
●Insurance Eligibility Verification
●Scheduling Appointments
●Payment Processing
●Inter-Office Travel to multiple sites (West Covina, El Toro)
Western Dental – Huntington Park, CA MARCH 2001- DECEMBER 2003
Dental Clinic
Front Desk
●Insurance Biller
●Insurance Eligibility Verification
●Scheduling Appointments
●Payment Processing
●Inter-Office Travel to multiple sites (Del Amo, Bellflower)
Education
Bell Gardens High School, Class of 2000
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