Customer Service Team Leader

Chanchal Chanchal

***** ** ******, ******, **

+1-778-***-**** ****************@*****.***

Hardworking and reliable professional with strong experience in customer service, team support, and handling fast-paced operations. Skilled in managing tasks, solving problems quickly, and staying organized.

Work Experience

Shift Lead at Cash Money, Surrey, BC

(June 2022 to May 2025)

oManaged client accounts by tracking overdue payments, negotiating payment arrangements, and addressing loan-related questions.

oMarketed loan and credit products while assessing applicants' financial qualifications and credit status.

oGathered payments, kept precise records, and adhered to cash control regulations and branch limits.

oOffered guidance and assistance to team members, shared updates, and contributed to achieving performance goals.

oEnsured excellent customer service by addressing issues and escalating them when necessary.

oCarried out teller responsibilities, balanced cash drawers, and handled clerical duties as needed.

Supervisor at Tim Horton’s, Delta, BC

(June 2019- November 2022)

oResolved customer issues through effective communication and a friendly demeanor.

oAdjusted policies to meet changing customer needs and improve satisfaction.

oMet sales targets by reducing waste and identifying new revenue opportunities.

oTrained staff, delegated tasks, and set team priorities.

oEnsured compliance with company policies and communication standards.

Team Leader at McDonald’s, Sault Ste Marie, ON

(June 2018-April 2019)

oMaintained cleanliness in food preparation and customer service areas.

oOrganized workstations, restocked supplies, and securely stored food items.

oDelivered excellent customer service and swiftly resolved complaints.

oAssisted guests with menu selections and answered inquiries.

oPromoted specials and promotions to enhance sales.

Education

PG Diploma in Business Management - Sault College, Sault Ste Marie, ON.

(Sep 2018-April 2019)

PG diploma in Project Management - Sault College, Sault Ste Marie, ON.

(Jan 2018-Aug 2018)

Bachelors in computer science & engineering - CT Group of Institutions, Jalandhar/India

(Aug 2013-April 2017)

Certificates

Certified in Standard First Aid & CPR/AED level C CSA Std. Z1210-17 – Intermediate – Pro Safe Training School.

NVCI (Non-Violent Crisis Intervention).

WHMIS (Workplace Hazardous Materials Information System).

References

Available on request

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