Customer Service Representative

Resume of: Juan DeOleo

Location: New York, NY ***32

Summary: Juan DeOleo is a skilled Medical Clerical Assistant with experience in medical records management, coding, and front desk operations. He has a proven ability to streamline administrative processes, enhance patient record accuracy, and support daily office operations. Proficient in using eClinicalWorks EMR, he excels in CPT coding, patient scheduling, and referral preparation. With bilingual proficiency in English and Spanish, Juan combines strong communication skills with a dedication to delivering excellent service in medical office environments.

Education

High School Diploma North Miami Senior High School - North Miami Beach, FL August 2005

Skills

Medical Office Administration: Patient check-in/out, appointment scheduling, referral preparation

Medical Records Management: Scanning, faxing, coding (CPT), EMR/EHR system (eClinicalWorks, Epic)

Technical Skills: Microsoft Office Suite, Adobe Photoshop, Illustrator, Dreamweaver, Flash

Languages: Fluent in English and Spanish

Additional Skills: Excellent verbal and written communication, customer service expertise

Experience

Hospital Billing/Hospital Care Investigator/Patient Accounts

NYC Health + Hospitals/Harlem – NYC, NY

February 2025 – July 2025

Received, processed, and sent patient accounts efficiently.

Faxed/Emailed patient authorization request to insurance provider and scanned documents into the Epic Hyperdrive system.

Performed daily patient account billing tasks, focusing on Inpatient stay authorization coverage as well as outpatient coverage denial eligibility cases using Epic Hyperdrive EHR.

Kept track of patient coverage denial eligibility case on an excel spreadsheet.

UNEMPLOYED – OCTOBER 2024 TO PRESENT

UNEMPLOYED – SEEKING EMPLOYMENT

Medical Receptionist/Records Clerk/Medical Coder

Compassionate Medical Care – Bronx, NY

September 2023 – September 2024

Received, processed, and sent patient records efficiently.

Faxed patient records to other providers and scanned documents into the EMR system.

Performed daily medical coding tasks, focusing on procedural CPT codes using eClinicalWorks EMR.

Assisted with front desk duties, including patient check-in/out, appointment scheduling, and referral preparation.

UNEMPLOYED – AUGUST 2023

UNEMPLOYED – SEEKING EMPLOYMENT

Customer Service Representative/Quality Assurance Specialist

CDR Health Care Inc. – Miami, FL

January 2021 – July 2023

Maintained and enforced company call quality standards.

Handled an average of 80 inbound and 30 outbound calls daily regarding patient vaccination records as a remote agent.

Supervised a team of 12 agents, monitoring and assessing call performance for 10 calls per agent on average.

Created and updated spreadsheets to track monthly departmental and agent performance metrics.

UNEMPLOYED – FEBRUARY 2020 TO DECEMBER 2020

UNEMPLOYED – SEEKING EMPLOYMENT

Aviation Security Officer

ACTS Aviation Security – Fort Lauderdale, FL

March 2017 – January 2020

Inspected airline equipment for unauthorized items.

Conducted aircraft monitoring and gate guarding in compliance with customer specifications.

Observed and reported unit activity and facility surroundings when not performing inspection or validation duties.

Operated the company van on the airport tarmac to transport personnel.

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