Administrative Assistant Customer Service
Resume:
DENISE CHAVEZ
**********@*****.***
PROFESSIONAL EXPERIENCE
Law Clerk 2019 - 2025
NM Racing Commission
• Intake and prepare all race appeals and appeals for administraDve process to take place.
• Set up appeals to be heard by the Hearing Officer, Race Review CommiNee and NM Racing Commission. Prepare NoDce of Hearing before the Hearing Officer or NM Racing Commission. Also prepare Scheduling Orders in preparaDon for hearing before the Hearing Officer and Decision and Orders once maNers are coming to an end administraDvely.
• Organize and follow state laws to promulgate new rules into NMAC.
• Set up and conduct monthly NM Racing Commission meeDngs.
• Take minutes from meeDngs and post on the NM Racing Commission website.
• Monitor all fines received by the licensing clerks. Ensure all informaDon is properly captured in database.
• Customer service; assist answering quesDons by horsemen that visit the NM Racing Commission main office and call for assistance.
• Serve as backup licensing clerk when other licensing clerks are out of the main office.
• Notarize legal documents.
• Prepare enDre record to send to district court pursuant to NMRA 1-075. Paralegal 2019 - 2019
New Mexico Environment Department
• Prepared, proofread and finalized legal documents for ANorneys for filing.
• Set up and aNended public meeDngs. Kept and prepared minutes from public meeDngs.
• Assisted front desk by greeDng incoming guests and answered mulDple-line phones. Administrative Assistant/Administrative Supervisor 2014 - 2018 Thirteenth Judicial District ANorney’s Office
• Trained and managed between 10-15 AdministraDve Assistants.
• Entered new criminal cases into database and prepared files for prosecuDng.
• Closed files and ensured all correct data was entered into naDon-wide database.
• Ran background checks through NCIC.
• Communicated and worked closely with opposing counsel, local law enforcement agencies and court personnel.
• Arranged monthly meeDngs with local law enforcement agencies and District ANorney’s Office. Pre-Trial Services Manager/Compliance Officer 2011 - 2014 Thirteenth Judicial District Court
• Managed program alone by obtaining referrals of potenDal clients, interviewing potenDal clients and determining if they qualified for program. Entered informaDon of clients into database. Maintained files for clients.
• Coordinated with Magistrate Courts and District Courts in Sandoval County to ensure that clients were compliant with condiDons of release.
• Supervised up to 60 clients to ensure that they were compliant with their condiDons of release ordered by the Courts.
• Conducted interviews of potenDal clients in Sandoval County DetenDon Center.
• IdenDfied whether potenDal clients met criteria to enter into the program and offered recommendaDons to the referring Court.
• Tested up to 60 clients for use of any illegal substances. Bank Teller 2008 - 2011
First Community Bank
• Accurately execute customers’ deposit and withdrawal transacDons daily. Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidenDality.
Senior Administrative Assistant 2000 - 2005
Diaz & Associates, PC
• Organize and maintain files including pleading logs, aNorney trial notebooks, and exhibits in preparaDon for trial and/or compleDon of cases.
• Maintain calendar for mulDple aNorneys for court deadlines and other appointments.
• Coordinate meeDngs and conferences for aNorneys with opposing and co-counsel (including deposiDons, mediaDons and arbitraDons).
• Prepare and revise legal documents for review and approval by aNorney.
• Properly prepare and file pleadings according to the individual courts’ rules throughout the State of New Mexico.
• Assist aNorney with trial preparaDon by preparing exhibits and jury panels. Legal Secretary/Paralegal 1997 - 2000
Huffaker & Conway, PC
• Perform basic legal research including shepardizing caselaw for aNorney.
• Establish guidelines for team processes.
• Coordinate and assist with implementaDon of new computers and soeware in both offices.
• IdenDfy and organize documents for exhibits.
Legal Secretary 1993 - 1997
Bannerman & Associates, PC
• Coordinate and generate billing invoices to clients.
• Train and supervise part-Dme help.
• Enter aNorney billable and non-billable hours into system. EDUCATION
• Associate of Applied Science in Legal Assistant Studies, 1999 TVI Community College, Albuquerque
• Degree as Automated Office Specialist, 1993
Franklin Business College, Albuquerque
• High School Diploma, 1991
Bernalillo High School, Bernalillo
REFERENCES AVAILABLE UPON REQUEST
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