Customer Service Advisor
Resume:
William Morgan III
Akron, Ohio *****
**********@*****.***
Seasoned professional offering excellent interpersonal strengths and customer service skills with solid experience in management and team leadership. Deeply committed to providing superior support to create the best work environment possible.
RELEVANT SKILLS:
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Over 20 years of customer service experience, and over 10 years of management experience.
Experience operating machinery, forklifts and overhead cranes.
Excellent interpersonal skills and solid communication skills.
Able to work successfully as a team member and as an individual contributor.
Adheres to all company policies, procedures, and safety standards.
Dependable, punctual, and take pride in a job well done.
Detail-orientated and enjoys hands-on type work.
WORK EXPERIENCE:
GS Steel Cuyahoga Falls, Ohio) 11/22-8/23
Burn Table Operator
Set up and ran a cutting machine to precisely cut metal components based on purchase orders.
Verified grade and thickness prior to cutting; used calipers to measure steel.
Safely operated an overhead crane and forklift.
Van’s Auto Service and Tire Pros (Cuyahoga Falls, Ohio) 10/20-11/22
Sales and Service Advisor/Store Manager
Responsible for quoting and selling jobs, managed customer satisfaction throughout the service process and explained necessary repairs and costs.
Scheduled appointments and coordinated/communicated with techs and the service department.
Answered calls, emails, and responsible for daily cash drops.
Flynn’s Tire Group (Kent, Ohio) 7/17-11/19
Tire and Service Advisor
Responsible for opening/closing store.
Built relationships with clients by providing excellent service.
Helped with inventory, tire, and oil changes.
Oriana House (Akron, Ohio) 7/13-9/19
Lead Search Team Supervisor
Responsible for searching for drugs and weapons in various correctional facilities.
Tested all drugs and wrote reports.
Conducted training for pat down searches.
EDUCATION:
Akron North High School (Diploma)
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