Customer Service Information Technology

Anastasia Zennario

Houston, TX ****.*****@*******.*** (123-***-**** Open to Remote Work

Summary of Qualifications

Motivated and adaptable professional with 5+ years of diverse experience in customer service, residential management, and project work. Skilled in problem-solving, remote communication, and self-directed task management. Strong background in leadership, scheduling, and client support with technical knowledge in IT and data management.

Dedicated to delivering results in both independent and collaborative remote settings.

Professional & Technical Skills

• Remote team collaboration & scheduling

• Customer service & client relations

• Data entry, analysis & reporting

• Strong communication & problem-solving

• Python & MySQL (basic projects)

• Project coordination & time management

Education

Southern New Hampshire University, Manchester, NH

- Pursuing B.S. in Information Technology & Software Development — Expected June 2024

- A.S. in Information Technology — July 2020 – July 2022

Experience

Contract Painting Services — Self-Employed Contractor (Remote & On-Site Projects)

January 2021 – November 2021

• Completed contract work painting brick office exteriors and interior spaces.

• Coordinated with clients, planned timelines, and delivered projects on schedule.

• Balanced independent work with client updates, ensuring quality and satisfaction.

Memorial Women’s Recovery House, Houston, TX — House Manager

November 2019 – November 2020

• Managed daily operations of a group recovery residence, including scheduling and compliance.

• Provided leadership, communication, and conflict resolution in a residential setting.

• Adapted quickly to changing needs while maintaining structure and accountability.

Destination Bistro, Yorktown Heights, NY — Bartender/Server

January 2018 – December 2018

• Delivered high-quality service in a fast-paced environment.

• Trained and supported new staff members.

• Managed point-of-sale systems and balanced closing reports.

Draper Rehabilitation for the Elderly, Salt Lake City, UT — Nursing Assistant

January 2016 – December 2016

• Assisted patients with rehabilitation activities and daily care.

• Documented care plans and progress for medical staff.

• Built trust with patients through consistent and empathetic support.

Martine’s Fine Bake Shop, Tuckahoe, NY — Cashier/Server

March 2015 – January 2016

• Handled transactions and maintained store operations.

• Assisted with catering services and inventory management.

Scarborough Fair Express, Bronxville, NY — Store Clerk

August 2014 – June 2015

• Supported customers with purchases and store inquiries.

• Maintained displays and tracked inventory.

Contact this candidate