It Support Customer Service
Resume:
Larry Jackson
Memphis, TN *****
***************@***.***
Objective: To obtain a position within a well-established company, offering my experience, while continuing to learn and grow.
Skills:
Install software and hardware, configure applications
Troubleshoot LAN, WAN connections
Data Backup, Anti-Virus, Email support
Oracle and SQL Database Installation and Configuration
Document errors, fixes and solutions for reported issues
Create Object oriented application Install via administration console
Troubleshoot network, software/hardware issues reported by users
Administered Nortel-Meridian phone system
Administered Windows Server 200x, Exchange Server and Novell Server
Managed Projects & Software rollouts, document errors, changes and fixes
IT support in a client-server environment supporting Windows-based hardware/software applications.
Customer service oriented with excellent communication skills.
Professional Experience:
Fulfillment Associate
Amazon, Memphis TN
October 2018 – June 2019
Work in a fast paste daily assigned position within the Sort Center. Assist in various jobs as requested by manager or Supervisor. Meet goals assigned to the daily shift by management. Assist others lifting heavy packages also problem solve damaged packages. Won gift for Perfect Attendance!
Cashier/Merchandiser
Bed Bath & Beyond, Germantown TN
March 2010 - March 2011
Cash-out customers; arrange endcaps, shelves and displays with the latest merchandise. Replenish store as needed with stock from the warehouse. Assist customer with finding items they wish to purchase in store and online.
Computer Analyst
Well Child, Inc., Memphis, TN
Oct 2007- June 2009
•Responsibilities included analysis; installation, maintenance and modification of storage area network, computing systems and Company Application.
•Setup departmental user accounts for computer and phone access.
•Ensured the compatibility of the hardware and software of the system when purchasing new equipment for the company.
•Responsible for the evaluation and recommendation of the new hardware and software.
•Assisted team in resolution of hardware, software for company application.
•Analyzed performance of the system and ensured the performance objective and availability meet company requirements.
OTR Driver
J.B. Hunt, Memphis, TN
Aug 2006-Sept 2007
• Responsibilities included pickup and deliver documentation and cargo, within the time given, to customer's location. Inspect tractor and cargo for safety hazards accordingly.
OTR Driver (Training Program)
Swift Transportation, Memphis, TN
May 2006-Aug 2006
• Responsibilities included pickup and deliver documentation and cargo, within the time given, to customer's location. Inspect tractor and cargo for safety hazards accordingly.
Desktop Support
Thomas & Betts, Memphis, TN
Jan 2001- Mar 2006
Responsibilities included analysis; installation, maintenance and modification of network and computing systems for 400+ onsite users and 60+ remote off-site users.
Rolled out new data backup and recovery application for global support. Upgrade Internet App, anti-virus and build servers for Windows Updates.
Worked with a remote option to repair minor user issues which allows access to user’s computer from technician’s desk.
Created an internal Windows updating source for user PC’s within the company.
Introduced IE 5.5 SP2 and IE 6.X as well as documenting errors, exceptions and changes.
Consultant/System Analyst Level II Support
Sarcom/Thomas & Betts, Memphis, TN
Nov 1999- Jan 2001
Troubleshoot end-user issues onsite.
Responsibilities included re-imaging and loading several different software applications.
Responsible for configuring single/multiple function 3Com NIC cards modems and PCMCIA cards for desktops and laptops.
Administrated the changing of passwords for computer/Email users via Windows NT and Novell 3.x.
Consultant/System Analyst
American Consulting Group Inc. /CompuCom-Atlanta, GA
Feb 1998-Oct 1999
Upgrade various types of computers to the Baptist Healthcare Standard for the Y2K using Windows NT, Novell 3.x, MS Exchange, TCP/IP, DNS, Intranet and Company Applications.
Responsibilities included migrating PCs, servers and applications for Baptist Hospital system in TN, AR and MS.
Responsible for exporting and importing files for all users.
Responsible for setting up email (MS Outlook, MS Outlook Express, Netscape Navigator) for all users in the Baptist network.
Technical Service Rep
TSS/IBM-Memphis, TN
Jan 1997-March 1998
Responsibilities included telephone support for various clients for computers, printing and workstation issues.
Supported Compaq, IBM, Acer, Hewlett Packard, CTX, etc.
Supervised a team of eight technicians for customers of major retail supplier.
Laptop Repair Tech
TSS/IBM-Memphis, TN
Aug 1996-Jan 1997
Responsibilities included diagnosing and repairing various IBM ThinkPad’s using knowledge of software and hardware.
Provided fast turnaround for all repairs under warranty.
Quality Assurance Tech
Canon Computer Systems-Memphis, TN
May 1995-Aug 1996
Responsibilities included reviewing operations to prevent and eliminate any manufacturing errors.
Maintained and stocked all computer parts.
Responsible for tracking use of parts and warranty parts returns.
Education:
Southwest Tennessee Community College - 5983 Macon Cove, Memphis, TN 38134
Associate of Applied Science - Computer Information Technology - concentration in Networking
GPA: 3.62
Graduated - September 2018
Remington College (Formally - Southeast College of Technology) - 2710 Nonconnah Blvd, Memphis, TN 38132
Associate of Science - Electronic Engineering
GPA: 3.0
Graduated - October 1992
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