Customer Service Quality Assurance

Stacey Kerce

Bishopville, SC *****

**************@*****.***

+1-803-***-****

Authorized to work in the US for any employer

Work Experience

Software Tester

UTest - Bishopville, SC

Client Relations Specialist

Sun West Mortgage Company - Bishopville, SC

Education

GED

Lee County Alternative Education School - Bishopville, SC January 2006 to December 2006

Skills

• Software Testing

• Test Cases

• Functional Testing

• User Acceptance Testing

• User Experience (UX)

• Web Services

• Customer service (10+ years)

• Quality Assurance

• Customer support (7 years)

• Data entry (2 years)

Languages

• English - Fluent

Certifications and Licenses

Certificate in Self defense

March 2023 to Present

Certificate in Personal nutrition

April 2023 to Present

Introduction to Clinical Psychology

January 2023 to Present

Assessments

Sales skills — Proficient

April 2022

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

February 2023

Identifying and resolving common customer issues

Full results: Proficient

Typing — Completed

June 2023

Transcribing text

Full results: Completed

Attention to detail — Proficient

June 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

February 2023

Responding to customer situations with sensitivity Full results: Proficient

Basic computer skills — Proficient

June 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Analyzing data — Completed

January 2023

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed

Technical support: Customer situations — Completed June 2023

Responding to technical support situations with sensitivity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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