Technical Writer Content Creator

PHILLIP J. RUTAR

****W. PARKLANEBLVD, APT*** CHANDLER, AZ 85224 812-***-**** ********@*****.*** LinkedIn

Summary of Qualifications

Senior Technical Writer with 10+ years of experience crafting comprehensive documentation for finance, government, and SaaS. Translates complex technical and regulatory requirements into clear, compliant content. Improves operational efficiency by streamlining onboarding and leveraging structured content strategies. Skilled in managing documentation libraries and collaborating with cross-func- tional teams using tools like Azure DevOps and Jira.

Education

Indiana University College of Liberal Arts Indiana University, Bloomington, IN Journalism 2004

Professional Experience

Oxford Life Senior Technical Writer Nov 2023 - Jun 2025

•Authored over 200 SOPs and process guides covering IT, operations, and investment accounting, ensuring compliance with CMS and Department of Insurance regulatory standards.

•Streamlined audit preparation by designing standardized documentation templates, reducing audit readiness time by 25%.

•Collaborated with subject matter experts to develop a centralized knowledge base, cutting onboarding time for new staff by 30% and decreasing process-related errors by 20%.

Oracle Federal Documentation Quality Control Specialist (EHRM Program) Dec 2022 - Jun 2023

•Produced and quality-assured 50+ Current State Review (CSR) documents for VA Medical Centers, contributing to a $16B EHR modernization program.

•Implemented metadata tagging and template standardization, improving documentation accuracy by 20% and reducing subject matter expert review cycles by 15%.

•Collaborated with developers, SMEs, and QA teams to ensure adherence to VA security protocols and federal documentation standards. Cigna Senior Technical Documentation Writer / Instructional Designer Sep 2018 - Nov 2022

•Authored and maintained 300+ documents across billing, fulfillment, and global operations, ensuring compliance with CMS Medicare/Medicaid regulations.

•Designed training modules and inline help that reduced compliance-related errors by 18% across multiple business units.

•Partnered with developers and product teams to launch a searchable knowledge base, improving content discoverability by 40% and increasing platform adoption among end-users.

Arizona Secretary of State – Elections Division Contract Technical Writer Feb 2018 - Sep 2018

•Created user guides and system documentation for statewide election software used by 15 counties.

•Ensured compliance with election law by collaborating with legal teams, reducing errors in tallying documentation by 15%.

•Delivered training resources that improved onboarding speed for county staff by 20%.

Roboteq, Inc. Contract Technical Writer / Web Content Developer Oct 2017 - Feb 2018

•Authored technical datasheets and product documentation for robotics hardware, reducing support tickets by 10%.

•Redesigned company website using Agile methods, improving navigation and increasing web engagement by 25%.

•Created customer-facing web content using SEO strategies, which boosted product adoption and enhanced online visibility

Apollo Education Group / University of Phoenix Senior Technical Writer Jul 2011 - Sep 2017

•Produced inline help, API-driven documentation, and user manuals for enterprise platforms serving 200K+ users.

•Implemented CMS and API-driven publishing workflows that cut content update time by 40%.

•Partnered with engineers and designers to deliver UX-focused documentation that increased feature adoption by 15%.

Author Solutions (Penguin Random House Subsidiary) Publicist / Staff Writer

•Created 300+ press releases and marketing campaigns, boosting author visibility across national outlets.

•Redesigned departmental fulfillment processes, improving efficiency and throughput by 20%.

Core Skills

•Documentation & Collaboration: Technical Writing & Editing, API & Developer Documentation, Knowledge Base & Content Management, HATS & API-driven Publishing, Agile Collaboration

•Content Strategy & Design: SOPs & Compliance (CMS, VA, DOI), CMS, SEO & Search Optimization, UX-focused Content Design, Metadata Tagging & Taxonomy

Mar 2008 - Jun 2011

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