Customer Service Fast-Paced

Mary Aconito

London Ontario 226-***-**** *********@*******.***

Summary of Skills

An enthusiastic and dedicated team member who thrives in a customer-facing environment. Confident computer user including point of sale systems, CRM software, and navigating multiple interfaces in a fast-paced workplace.

Professional Work Experience

Call Taker and Dispatcher

U-Need-A-Cab, London Ontario 2023 - 2025

Responded to customer phone calls with efficiency and scheduled transportation for their specific needs

Dispatched personnel according to service needs, work schedules and work orders

Explained service options to customers, and diffused challenging situations with tact and discretion

Maintained work records and logs, operated radio equipment, followed up on case by case incidents

Customer Service Agent

The Beer Store Distribution Centre, London Ontario 2018 - 2023

Assisted customers with retail beverage orders through telephone, email and computer order system

Placed timely outbound calls to provide customers with updates, report feedback

Documented and logged case notes for items requiring follow-up and resolution

Investigating billing discrepancies and assisted customers with billing inquiries, inventory and supply chain inquiries

Conflict Resolution Agent 2016-2018

CASI Heating and Cooling

Delivered responsive and friendly customer service through inbound/outbound calls, resolving concerns and conducting satisfaction surveys.

Supported sales efforts by qualifying leads and clearly explaining services to potential clients.

Maintained accurate customer records through data entry and CRM updates

Business Development Representative 2013-2016

Vicimus Auto Dealer Groups in London and GTA, London Ontario

Handled inbound communications and upsold services by identifying customer needs and offering tailored solutions.

Scheduled vehicle maintenance and recall appointments, explained service costs, and maintained accurate customer profiles using Dealermine Phaeton software.

Ensured timely follow-up through voicemail and email management, contributing to smooth service operations and customer satisfaction.

Call Taker Customer Service Agent4 2012-2014

Blue and White Taxi, London Ontario

Answering calls and dispatch requests for taxi service in the city of London Ontario.

Reserving accessible vehicles for patient transfer from hospitals and medical centers etc.

Education And Training

Ontario Secondary School Diploma – Catholic Central High School, London Ontario

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