Data Entry Customer Service

Jolonda Davis

■ **************@*****.*** ■ 240-***-****

Professional Summary

Adaptable professional with 10+ years of experience in administration, education, customer service,

and IT support. Skilled in remote communication, data entry, and record management, with strong

technical knowledge of MS Office, Linux, and database systems. Seeking a remote position where I

can apply organizational, technical, and problem-solving skills to support business operations and client

success.

Core Skills

- Remote Communication & Customer Support

- Data Entry & File Management

- Scheduling & Calendar Coordination

- Microsoft Office, Outlook, Replit, Linux

- Problem-Solving & Process Improvement

- Recordkeeping & Confidential Data Handling

Experience

Amazon Flex – Bristol, VA

Delivery Driver Jun 2025 – Present

- Used handheld devices for tracking, navigation, and communication.

- Maintained delivery logs and provided reliable customer service. YWCA – Bristol, TN

Childcare Provider Teacher Mar 2024 – Oct 2024

- Maintained detailed records and reports for compliance.

- Coordinated educational activities and guided students in daily routines. Giant Food – District Heights, MD

File Administrator Dec 2019 – Mar 2020

- Managed filing systems and digital documentation.

- Produced reports and supported store operations. Homeland Security / SI International, Inc – Washington, DC Data Entry Clerk II Mar 2005 – Mar 2007

- Processed sensitive federal files with accuracy and confidentiality.

- Maintained directories, prepared correspondence, and trained new hires.

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