Process Improvement Information Systems

Naga Nikitha Sukka

***********.*******@*****.*** 901-***-**** Memphis TN

Summary

ERP Analyst with expertise in SQL, business reporting tools, and ERP/WMS systems. competent in assisting with cross-functional efforts, UAT, documentation, and project planning that increase accuracy and efficiency. strong history in data analysis, workflow optimization, and process improvement, with a track record of lowering mistakes and increasing reporting efficiency. obtained a master's degree in computer information systems and has extensive knowledge in project management, operations improvement, and IT systems.

Education -

Master of Science in Computer Information Systems Memphis, United States

Christian Brothers University Aug 2023 -May 2025

Bachelor of Science Electronics Hyderabad, India

St. Ann’s College for Women Aug 2019 -May 2022

Skills

Project Support & Documentation: Project Planning, Requirements Gathering, Workflow Mapping, SOPs, UAT, Issue Tracking

Process Improvement: Lean/Kaizen Events, Efficiency Optimization, Root-Cause Analysis, Data Governance

Analytics & Reporting: SQL, Python, R, Power BI, Tableau, Excel (Pivot Tables, VLOOKUP, Macros)

Systems & Tools: Oracle ERP, SAP ERP, WMS, SQL Server, Jira, ServiceNow, MS Project (basic), MS Office (Visio, PowerPoint)

Experience

ERP Analyst HCL Technologies Hyderabad, India

May 2022 – July 2023

Assisted with project planning, documentation, and milestone tracking for ERP/WMS system enhancements (Oracle, SAP).

Conducted data analysis and dashboard reporting to track KPIs (order fulfillment, cycle times, freight performance, inventory accuracy).

Supported process improvement initiatives that improved reporting efficiency by 25% and reduced errors by 15%.

Participated in UAT and system upgrades, developing and executing test cases, logging issues, and ensuring successful rollouts.

Collaborated with operations, IT, and business teams to align ERP workflows with organizational needs.

Automated recurring Excel and SQL reports, cutting manual reporting time by 20% and accelerating decision-making.

Projects

ERP Workflow Optimization – HCL Technologies

Analyzed and streamlined ERP processes (order entry, purchasing, inventory management).

Documented workflow changes and implemented updates, reducing processing time and improving accuracy.

Delivered SQL-based reports and Power BI dashboards to monitor efficiency and project performance.

Data Quality & Process Improvement Initiative

Conducted ERP/WMS data audits and cleansing to resolve product, pricing, and customer discrepancies.

Created SOPs and workflow documentation for recurring data validation tasks, reducing reporting errors by 15%.

Supported cross-functional teams during system upgrades by preparing test cases and capturing project outcomes.

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