Customer Service Building Services

Margaret Reid

Brooklyn, NY ***** • E: **************@*****.*** • C: 347-***-**** / H: 718-***-****

SUMMARY OF QUALIFICATIONS

Friendly, trusted former Cleaning Professional with 16 years of experience in building services and 5 years of customer service experience in hospitality. Polite, respectful worker with pleasant interpersonal skills. Collaborate well with co-workers, managers, and customers, and comfortable in diverse environments. Organized and self-motivated, quick to learn new skills. Seeking a new opportunity to contribute to the success of a customer service team.

•Spanish (native), English (speak some)

SKILLS

Customer Service

•Developed and maintained excellent work relationships with supervisors, co-workers, and building tenants.

•Greeted guests courteously and professionally, answered questions about menu options, and provided information about company policies.

•Ensured positive, professional interactions with customers and effectively resolved issues with customers by communicating clearly and managing expectations.

•Efficiently took orders and clearly communicated any special instructions to kitchen staff.

•Served food and beverages; provided attentive service, responding to requests throughout meals.

Safety

Put out signage on wet floors to prevent accidental slips or falls.

Followed company sanitation policies and procedures to ensure environmental safety.

Followed procedures to ensure the security of building premises; notified supervisors of needed building repairs or safety concerns.

Wore protective gloves, masks, rubbers soled shoes, etc. to comply with site safety laws.

Followed instructions for mixing cleaning solutions to prevent damage to floors or furniture.

Wore protective gloves and ventilated areas while using solutions to prevent injury to self and others.

Cleaning

Cleaned buildings (business offices, colleges, etc.).

Swept, mopped, and vacuumed floors and carpets throughout entryways, halls, offices, classrooms, restrooms, and other common areas.

Collected and brought trash to proper building disposal areas.

Sanitized and resupplied restrooms and replenished amenities.

Organized and stored cleaning chemicals and tools appropriately and securely.

Inventoried cleaning supplies stock regularly, requesting more as needed, and stored safely.

WORK HISTORY

08/2002 – 11/2018 Custodian Collins Building Services Inc. (CBS) Brooklyn, NY

04/1995 – 12/2000 Server El Gran Castillo de Jagua Brooklyn, NY

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