Customer Service Supply Chain
Resume:
Crystal Allen
Baypointe, Freeport
Montego Bay, Jamaica
**************@*****.***
PROFILE
Dedicated and versatile professional with over four years of customer service experience, including three years in bookkeeping. Trained in logistics and supply chain management, with practical expertise in streamlining operations and optimizing resource allocation. Skilled in adapting to fast-paced, offshore environments while maintaining efficiency and accuracy. Experienced in the hospitality and culinary industries, with hands-on expertise in food preparation, baking, and providing exceptional dining experiences. Proven ability to manage financial records, process transactions, resolve issues promptly, and ensure accurate reporting. Recognized for strong organizational, communication, and problem-solving skills, with a track record of multitasking effectively and contributing to team success. Currently seeking an opportunity to leverage my diverse background in customer service, finance, logistics, hospitality, and culinary arts within a dynamic and growth-oriented organization.
EXPERIENCE
El Dorado– Rig clerk (offshore)
February 2024 - July 2024
As a rig clerk, I managed logistics, tracked inventory, notified the team about flight schedules, and maintained records to ensure smooth rig operations. I also ensured compliance and liaised between onshore and offshore teams. JSL INL— Assistant cook and baker (offshore)
August 2023- February 2024
Assisted in food preparation, baking, and plating while ensuring cleanliness, safety, and ingredient management.
Caribbean Airline — Reservations Agent
February 2022 - July 2023
My role as a reservations agent required me to check passengers in for their flights, create bookings for passengers while taking payments using debit cards, re-accommodate passengers on flights whenever there is a delay or a cancellation, and amend bookings to satisfy the customer.
SKILLS
Teamwork: Ability to
collaborate with colleagues
and contribute to a positive
work environment.
Adaptability: Flexibility to
adjust to changing
circumstances and handle
unexpected situations
Technical Skills:
Proficiency in using
relevant software and
equipment, such as
point-of-sale systems and
bookkeeping software
Organizational Skills:
Capacity to organize work
tasks, schedules, and
priorities efficiently
EXTRACURRICULAR
ACTIVITIES
Secretary- Rotaract Club of
Georgetown. (Professional
development committee)
The McMillan Companies- Bookkeeper
April 2020- August 2023 (Remote)
My role as a bookkeeper required me to generate financial reports: compiling data to create financial statements like balance sheets, income statements for analysis and decision making.
Recording financial transactions: This involves accurately documenting all financial activities such as purchases, expenses, and payments. Qualfon — Customer Service Representative
April 2019 - May 2020
My role as a customer service representative required me to assist customers with paying their internet and phone bills.
EDUCATION
University of the West Indies — Bsc in International relations
(Currently pursuing)
School of the Nations — ABMA Certificate in “ Logistics and supply chain management”
March 2024- April 2024.
Guyana Geology and Mines Commission Training Inc.- Mineral Prospecting and Map Reading Course.
September 2020 - February 2021
ODITC (3t EnerMech)- Bosiet Certificate.
October 2023.
Christianburg Wismar Secondary School-
English Language- III
Mathematics-IV
Social Studies- III
Information Technology- II
Physical Education- II
Geography- III
Physics- IV
PROFESSIONAL REFERENCES:
Reality White - Utech
Tech Support.
*******.*****@*****.***.**
Luani Lowe - Caribbean Airlines
Reservations supervisor
*****.****@*********-********.***
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