Customer Service Mental Health

Keysha Grayce Gichaga

McKinney, TX ***** - *************@*****.*** - 469-***-****

Fluent in Swahili - Conversational Spanish

PROFESSIONAL SUMMARY

A driven and empathetic undergraduate student at Prairie View A&M University with hands-on experience in sales, service, and student engagement. Passionate about youth advocacy, mental health awareness, and community leadership. Excels in communication, teamwork, and time management. Seeking opportunities to grow in purpose-driven roles that impact student well-being and empowerment.

EDUCATION

Prairie View A&M University - Prairie View, TX

Bachelor-s Degree (In Progress)

Expected Graduation: May 2028

Relevant Interests: Psychology, Criminal Justice, Youth Leadership, Advocacy

McKinney North High School - McKinney, TX

High School Diploma

WORK EXPERIENCE

Team Member

CAVA - McKinney, TX May 2024 - Present

- Provided frontline customer service with a focus on hospitality and efficiency

- Processed payments and managed orders in high-paced environment

- Maintained a clean, welcoming space and resolved customer needs with professionalism

Sales Representative

Cutco - Remote/TX Jan 2024 - Present

- Engaged clients through virtual and in-person sales presentations

- Built trust with clients by tailoring product solutions to household needs

- Developed strong communication, negotiation, and time management skills

Sales Associate

Marshalls - TX Apr 2023 - Sep 2023

- Assisted customers with purchases and handled transactions at the register

- Organized inventory and ensured fitting room procedures were followed efficiently

- Gained confidence and adaptability in a fast-paced retail setting

Sales Associate

Journeys - Allen, TX Aug 2022 - Jan 2023

- Recognized as a top seller during employment period

- Excelled in building rapport with customers and promoting merchandise

- Selected for sales lead candidacy based on performance

LEADERSHIP & CAMPUS INVOLVEMENT

Prospective Intern - Active Minds Youth Leadership Program (Applicant)

- Interested in developing mental health programming for K-12 and higher ed students

- Passionate about youth advocacy and creating safe, empowering student communities

- Applying interpersonal, organizational, and public speaking skills toward impact work

SKILLS

- Customer Service & Communication

- Time Management & Organization

- Cash Handling & POS Systems

- Youth Engagement & Peer Support

- Computer Literacy (Microsoft Office, Google Workspace, Zoom)

- Bilingual: Fluent in Swahili, Intermediate in Spanish

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