Development Specialist Customer Service
Resume:
Greg Frost
*************@*****.***
PROFILE
I have 25 years of experience in training, sales and customer service. I enjoy coaching people to reach their professional goals by elevating their abilities with educational experiences for adult learners.
PROVEN STRENGTHS AND SKILLS
• Adult learning principles and curriculum development; effective at developing and delivering material live or online.
• Team leadership and consulting skills that drive results that benefit all stakeholders and achieve objectives.
• Proficient in multi media software including: Final Cut, iMovie, Audition, Captivate, GarageBand, PowerPoint, Articulate / Storyline, Microsoft Office, G Suite Applications, Prezi, and more.
• LMS administration.
EXPERIENCE
Learning & Development Specialist, Hardware Resources 2020-2025
At Hardware Resources I was hired to train new hires monthly (sales and product training). I innovated the program by making it interactive and hands-on. I also managed two Learning Management Systems as well as special projects that resulted in millions of dollars of revenue. I expanded the training program with monthly online and in person continuing sales training to produce increased sales per sales rep.
I also produced the week-long annual sales meeting for more than 200 employees -- handling AV, presentations, hotel venue negotiations, and participation by specialty vendors.
ACCOMPLISHMENTS
• PrimeStar Award (Given to 1% of the employees)
Sr. Learning & Development Specialist, Gannett, Plano, TX 2019-2020
I worked with business partners to roll out new products. I also weave in selling skills and sales lyrics that help develop the value of the products. Some projects have included Social Media products, gaining Google Ads Certification for sales, and introducing a new website product to thousands of sellers across the country.
Sr. Training Manager, Mosaic Sales Solutions, Irving, TX 2014-2018
I managed projects to train sales specialists from inception to delivery. I was a consultant, content developer, and deliverer of content. My focus was on new clients. Clients included Google, Microsoft, Tracfone, and more. Training services and capabilities were typically a central component; my role included dazzling prospective clients with why we were the best option. ACCOMPLISHMENTS
• Medal of Merit Award for Exceeding Customer Expectations
• Mentored and developed junior team members
Sr. Manager Training, ReachLocal, Plano, TX
2013-2014
At ReachLocal I was in a leadership position on the training team. I guided and developed junior trainers as well as conducting new hire training sessions. I restructured the internal orientation program and created the company’s first client-focused training program. While at ReachLocal I created substantial revenue impact.
Sales Training Manager New Ventures, DexMedia, DFW Airport, TX. 2003 – 2013
This role involved managing new media product roll outs to a large distributed work force. We developed innovative methods to use social media and video to reach a large audience and create effective change. I was selected to participate with cross-functional company leadership to transform our go-to-market strategy and products.
ACCOMPLISHMENTS
• 2012 Local Search Association Industry Excellence Award for Social Eze (lead trainer for the roll out and support).
• Capable of creating multi-media interactive online training.
• Developed a program to certify over 5,000 employees in Google's Adwords.
• Trainer Of the Year Award.
• Corporate Achievement Award.
Sales Representative, DexMedia, Fuller Dr., Irving, TX. 1998 - 2003 As a sales representative I was able to help small and medium sized businesses create effective advertising plans in print and online. EDUCATION
University of North Texas, Denton, TX - Bachelor degree
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