Supply Chain Customer Service

NANA AMIRANASHVILI

Brooklyn, NY 347-***-**** *.***************@*****.*** Linkedin:nana-amiranashvili SUMMARY

Experienced Logistics Manager with over 10 years of expertise in global supply chain, logistics management, and customer service. Proven success in reducing operational costs, streamlining supply chain processes, and improving transportation operations. Adept in managing cross-functional teams, handling customer relations. SKILLS

Logistics & Transportation Management: Logistics

Coordination, Import/Export Compliance, Carrier

Negotiations, Scheduling and Dispatching, Cargo

Door-to-Door Delivery

Cargo Specializations: Dangerous Goods, Live Animals, Pharmaceutical Cargo, Valuable Cargo, Human Remains, Cargo Consolidations

Systems & Software: Turkish Airlines Cargo System, Lufthansa Cargo System, Qatar Airways Cargo System, Cargo Spot

Languages: Georgian (Fluent), Russian (Fluent),

English (Upper-Intermediate)

EXPERIENCE

Assistant Dispatcher U.S. Ambulette Transportation Company, Brooklyn, NY April 2024 – February 2025

● Supported dispatch operations through effective scheduling, record-keeping, and maintenance coordination.

● Entered and updated customer information, uploaded video records, and managed preventive maintenance schedules.

● Assisted in updating on-call schedules and ensured efficient dispatching services. Logistic Coordinator Marine Transport Logistics, Staten Island, NY April 2023 – March 2024

● Printed and processed bills for shipments.

● Coordinate and schedule daily shipment related tasks with trucking vendors.

● Maintain clear and consistent communication with carriers to ensure timely pickups and deliveries. Logistics Manager World Cargo Logistics LLC, Tbilisi, Georgia October 2016 – January 2023

● Selected transportation carriers and negotiated contracts, improving delivery efficiency.

● Managed import/export shipment clearance and classification, ensuring regulatory compliance.

● Resolved customer complaints and maintained up-to-date knowledge of carrier rates and logistics regulations. Customer Service Agent Air Logistics Group Ltd., Tbilisi, Georgia November 2014 – September 2016

● Managed bookings and cargo reservations in airline systems (Cargo Spot).

● Negotiated transportation terms and coordinated shipment tracking and documentation.

● Printed and processed airway bills for shipments. Export Cargo Operator Lasare Cargo Terminal Ltd., Tbilisi, Georgia May 2010 – September 2014

● Managed correspondence with airlines and customers.

● Provided transportation rates, monitored shipments, and operated cargo management systems for Turkish Airlines, Lufthansa, and Qatar Airways.

● Prepared cargo manifests and coordinated export operations. EDUCATION

Tbilisi Independent Institute of Foreign Languages, Tbilisi, Georgia July 1998 Master’s Degree in Philological Studies

General Management Course — Caucasus Academic Centre (CAC), Tbilisi, Georgia July 2009 Dispatcher Training for Trucking Companies — Boston Transportation Solution July 2022

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