Customer Service It Support

Dravante McGee

Memphis, TN ***** • 901-***-**** • *************@*****.***

Professional Summary

Entry-level IT support professional with a background in customer service and hands-on experience resolving basic technical issues in retail and volunteer settings. Comfortable helping users over the phone, in person, and by email. Skilled in using point-of-sale systems, handling basic troubleshooting tasks, and providing clear, friendly support. Working toward certifications including CompTIA A+, Network+, and Security+. Reliable, eager to learn, and committed to growing in the IT support field.

Skills & Core Competencies

Customer Service

Trouble Shooting

Technical Support

Point of Sale Systems

Office 365

Google Suite

Quality Assurance

Team Collaboration

Interpersonal Skills

Data Entry

Empathy

Cloud Computing

Experience

Sales Associate June 2024 – September 2024

Fashion and Beauty Boutique

Served as first point of contact for customer inquiries and in-store issues, delivering high-quality customer service

Resolved customer concerns and minor technical problems with POS systems and barcode scanners

Processed cash, debit/credit, and return transactions accurately

Maintained accurate pricing and inventory records, supporting billing accuracy

Assisted with reviewing purchase history and unpaid balances; coordinated follow-up with customers

Collaborated with management and coworkers to ensure smooth store operations

Volunteer History

Volunteer June 2024 – Present

Kipp Forward

•Supported students with college application processes, including tracking deadlines and scholarship submissions

•Facilitated group workshops focused on planning, time management, and academic success

•Maintained detailed records and supported event coordination with vendors and school staff

•Communicated effectively with students to provide encouragement and timely follow-up

Education

MyComputerCareer Information Technology Security and Administration April 2025

Certifications in Progress: CompTIA A+ Network+ Security+ Linux Essentials

Microsoft Azure (AZ-900) Microsoft AI Fundamentals (AI-900)

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