Customer Service Data Entry

Anastasia Zinovieva

Auburn, WA *******@**.** 253-***-**** https://www.behance.net/Anastasia_Zi

Professional Summary

Multilingual administrative and creative support professional with 10+ years of experience in international organizations, construction, and customer service industries. Strong background in data management, scheduling, design software, and bilingual communications. Skilled at navigating fast-paced environments, adapting quickly, and bringing structure and visual clarity to complex tasks. Actively seeking to transition to long-term administrative or hybrid creative-admin roles in the U.S.

Skills

- Administrative Support & Office Management

- Data Entry & Invoice Processing

- Microsoft Office Suite (Excel, Word, Outlook)

- Graphic Design: Adobe Illustrator, Photoshop, Figma

- Communication & Scheduling

- Team Collaboration & Project Tracking

- Russian (Native), English (Professional), Spanish (Basic)

Work Experience

Freelance Designer & Assistant

Remote 2022 – Present

- Designed brand identities and marketing materials for small businesses (logos, posters, ads)

- Managed file organization, creative revisions, and design delivery

- Completed 2-year advanced training in design software (Figma, Adobe Suite)

- Relocated internationally and began transition to the U.S. workforce

Administrative Assistant – Department of Housing and Communal Services

Moscow, Russia Feb 2021 – Dec 2021

- Entered and tracked service requests in specialized municipal system

- Prepared reports and managed correspondence with residents and departments

- Maintained district-level operational documentation and technical logs

Assistant to Head of International Department – Russian Olympic Committee

Moscow, Russia Jul 2010 – Sep 2020

- Coordinated international documentation for Olympic preparation

- Translated contracts and site reports (RU EN), interpreted at executive meetings

- Participated in web content development and supplier communication

- Acted as a liaison during Sochi Olympic planning and external partnerships

Communications Specialist – ASKO Appliances

Moscow, Russia Jan 2006 – Sep 2008

- Maintained consistency and quality across advertisements, press releases, and catalogs

- Responded to client inquiries and ensured positive brand communication

- Supported internal marketing and public relations efforts

Construction Estimator – STS Construction Company

Moscow, Russia Jan 2002 – Jan 2006

- Analyzed blueprints, site data, and client needs to develop accurate cost proposals

- Managed material/labor tracking using Excel and participated in on-site walkthroughs

Education

Russian State University for the Humanities

Moscow, Russia Diploma

2-Year Professional Retraining in Graphic & Web Design (2021–2023)

Portfolio

View work samples at: https://www.behance.net/Anastasia_Zi

Additional Information

Due to medical reasons, I am not able to operate a vehicle but consistently use public transportation and have an excellent attendance and punctuality record.

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