Regional Director Customer Service

Samuel Green

O’Fallon, IL, ***** Cell: 618-***-**** EMAIL: ***************@*****.***

Summary

Considerable experience in hospitality, facilities and special project management. Results oriented. Ability to motivate and lead teams through "hands on" example. Extensive experience in facilities /operations, and providing world class customer service. Excellent communicative skills and focus. Senior executive with a demonstrated history of sales and marketing accomplishments for more than a 30year career. Change manager driven to lead continuous improvement in all areas of business operations to enhance "top line" revenue and streamline internal systems for better performance. Focused on growing profits, net operating income (NOI) with multi-pronged strategies, while always maintaining a motivated, well trained, experienced and quality work force.

SKILLS

Facilities Maintenance / Production Manager Regional Director for Senior living

Process Improvement Team member and Facilitator

Guest Speaker for College Organizational Management Class

Director Sales and Marketing

Building Maintenance Supervisor Facility Compliance Inspection...Safety manager

Auto Parts Delivery Driver (part-time).

Experience

06/2018 to Present-- Real Estate Investor / Home Rehab

06/2010 to 04/2018 Regional Director, Hawthorn Retirement Group LLC, Vancouver Washington. Directed Operations, Sales and Marketing for an average 15 senior living apartment buildings 2,000 apartment units, U.S. and Canada. managed multi-million$ budgets and ensured quality customer services for hundreds of residents.

07/2003 to 05/2010 Divisional Maintenance Manager (10 states, 18 buildings) and Regional Director, Holiday Retirement Corporation, Salem Oregon.

11/1994 to 06/2003 President, Owner/ COO, Magic Touch Building Services

Provided contract custodial and maintenance services to schools, hospitals, administrative facilities etc.

06/1992 to 02/1995 Air Force Facilities maintenance /Resources Manager (retired E-9)

EDUCATION AND TRAINING--BS Management and Human Resources, AAS Facilities Maintenance and Production Management, National Notary Association Certified.