Technical Support It

Certified IT technician (CCNA, Security+, ITIL) with experience in technical support, system administration (Windows, Linux), Networks (VLAN, VPN, DHCP), and cybersecurity (Google Cloud, firewall). Skilled in Active Directory, Exchange Server, Meraki Dashboard, and Ubuntu.

TECHNICAL SKILLS

Cisco CCNA (v7.1, v7.2, v7.3) – Advanced knowledge of networking, routing, switching, network security.

Hardware & Network Troubleshooting – Hardware Diagnostics, Configuration, Connectivity, Technical Support

(IBM – Coursera).

Network protocols: TCP/IP, VLAN, VPN, OSPF, BGP, EIGRP.

Meraki Dashboard: Wireless network management, security, and cloud deployment.

System administration: Windows Server, Active Directory, Exchange Server 2019, Ubuntu Server.

Cybersecurity & SOC: Incident Analysis, Threat Detection, SIEM, Triage, Escalation – Security Operations Center

(SOC Level 1).

Cloud and network security: Firewalls, IDS/IPS, Google Cloud Security, CompTIA Security+, identity and access management.

Cloud platforms: Google Cloud Platform, Microsoft Azure, Office 365. Practical Experience

Senior Network and Information System Technician AZ HOTELS GRAND ORAN Oran, Algeria (Learning) February 2022 – March 2025

ADVANCED TASKS (depending on level)

Administrator & Integrator of Exchange Server infrastructure.

Monitoring and management of the connection via Cisco Meraki dashboards.

Integration and maintenance of servers (Windows Server, Ubuntu Server, etc.).

Support for services such as Exchange, Office 365, SharePoint.

Support on cloud platforms (Azure, AWS, etc.).

Task automation (PowerShell scripts, Python, etc.). 1. User Support

Receipt and processing of tickets (incidents, requests).

Remote or on-site support (via TeamViewer, AnyDesk, VNC, RDP, etc.).

Desktop troubleshooting (Windows, Linux, MacOS).

Configuration of new equipment (PCs, printers, scanners, etc.). 2. Account Management and Access

Creating, modifying, and deleting user accounts (Active Directory).

Password reset.

05 51 52 78 10

www.linkedin.com/in/haddou-abdelghani

Hassi,Oran, Algeria

*****************@*****.***

HADDOU ABDELGHANI

IT SUPPORT

Professional Profile

Management of access rights to resources (shared folders, network printers, etc.). 3. System Maintenance

Update of operating systems and software Monitoring of systems (RAM, disk, CPU, alerts).

Verification and management of backups.

4. Network Management

Diagnosing network problems (LAN/WAN).

Configuration of routers, switches, access points (Cisco, TP-Link, Meraki, etc.).

IP assignement (DHCP, DNS, WSUS, WDS, etc.).

Connecting network cables, connectivity test.

5. IT security

Antivirus/antimalware check.

Monitoring for intrusion attempts.

Application of security policies (group policy, firewall, etc.).

Raising awareness of good practices among users. 6. Follow-up and documentation

Updated documentation.

Technical Ticket tracking (resolved/pending).

Critical incident reporting.

Hardware and software inventory.

Cerfication

Cisco Certified Network Associate (CCNA) – v7.1, v7.2, v7.3.

Hardware and Network Troubleshooting (Core 1) – IBM, via Coursera.

Security+ (CompTIA) – Network security, risk management.

Google Cloud Security – Identity management and security of cloud resources. Microsoft Certified: Azure Fundamentals – Cloud Computing Basics with Azure.

LPIC-1 (Linux Professional Institute Training) – Linux system administrator.

ITIL Foundation – Best ITIL practices for IT service management.

SOC Analyst Level 1 (Certified) – Monitoring, incident response, SIEM tools (ex, Splunk, QRadar, Elastic). Academic Training

Senior Network and Information System Technician 02/2022 – 03/2025. National Institute Specialized in Vocational Training Oran, Algeria.

1st year Science and Technology 09/2020 – 07/2021. USTO University of Science and Technology Oran, Algeria.

Baccalaureate Science 09/2018 – 06/2019.

Chellali Khadidja High School Oran, Algeria.

LANGUAGES

Arabic: Mother tongue English: Professional French: Professional

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