Office Administrator Customer Service

DeMia Revere

Atlanta, GA *****.******@*****.*** 762-***-****

Professional Summary

Results-driven Office Administrator and Customer Success Specialist with over 10 years of experience in healthcare billing, client support, and financial services. Skilled in managing customer relationships, resolving escalated concerns, and driving client retention and satisfaction. Proven track record of improving operational workflows and supporting mission-driven healthcare organizations through empathetic and proactive service.

Core Competencies

- Customer Relationship Management

- Payment Processing & Claims Management

- Client Retention & Engagement Strategies

- Revenue Cycle Operations

- Insurance Verification & Billing

- Problem Solving & Dispute Resolution

- Team Leadership & Staff Training

- HIPAA Compliance

Professional Experience

Tender Touch Counseling - Atlanta, GA June 2017 - Nov 2023 Office Administrator

• Coordinated daily office operations, scheduling, and administrative support for staff and clients.

• Managed billing, insurance verification, and client records to ensure accuracy and compliance.

• Assisted leadership with project management, training, and workflow improvements.

• Handled client communication, ensuring timely responses and resolution of concerns. Toyota Motor Credit Corporation - Atlanta, GA Feb 2024 - July 2025 Customer Service Specialist

• Assisted customers with billing inquiries, payment plans, and account updates in a high-volume call center.

• Investigated and resolved discrepancies related to auto financing and loan payments.

• Maintained accurate records and delivered a positive customer experience with each interaction. A Cup of Comfort Home Care - Atlanta, GA Jan 2017 - Sep 2021 Customer Service Manager

• Managed a team of 10 representatives in the customer service department.

• Led training and development initiatives to improve service quality.

• Streamlined client billing processes, reducing delays and improving payment turnaround by 25%.

• Served as a liaison between clients, insurers, and healthcare providers. Education

Luella High School - Locust Grove, GA

High School Diploma, Graduated 2016

Technical Skills

Zendesk Salesforce Microsoft Office Suite Google Workspace Claims Processing Software EHR Systems Payment Portals

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