Customer Service High School

Shilah Martin

Columbia, TN 931-***-**** ***************@*****.***

Education

HIGH SCHOOL DIPLOMA 2011 MARSHALL CO HIGH SCHOOL

Skills & Abilities

CUSTOMER SERVICE

ADAPTABILITY

COMMUNICATION

MICROSOFT OFFICE SUITE

GOOGLE SUITE

DATABASE MANAGEMENT

DETAIL ORIENTED

LEADERSHIP

Experience

CLIENT SUPPORT COORDINATOR GOODWILL INDUSTRIES OF MIDDLE TN JULY 2024 - PRESENT

Greet and welcome all guests and perform Client intakes while maintaining confidentiality and providing excellent customer service

Maintain Client files across three databases, including SalesForce

Collect and organize all Client data in a timely manner while providing support to Career Coach and Workforce Development Coach

SERVER LEGENDS STEAKHOUSE MAY 2024 – JUNE 2024

Served patrons with food and beverages while maintaining a friendly and welcoming demeanor

Provided food and beverage information with accuracy

SERVER/BARTENDER O’CHARLEYS OCTOBER 2011 – MARCH 2024

Provided excellent customer service to diners with accuracy and efficiency in food and beverage delivery

Promoted to bartender after two years of employment, utilizing memorization and muscle memory

Trained and supervised other employees while “running the line,” including ensuring food accuracy, checking on guests, and filling in where necessary

TEMPORARY EMPLOYEE LEWISBURG RESOURCE MFC MARCH 2020 – SEPTEMBER 2020

Atco – Parts Inspector

Meiwa – Production

Comprehensive Logistics – Line Operator

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