Account Manager Security Operations

Kendole B. Clark

*** ******* ******* *********, ** 30253 678-***-**** ************@*****.***

Summary

Results-driven Security and Risk Management leader with over 20 years of progressive experience in integrated security solutions, account management, and team leadership. Proven expertise in developing and implementing comprehensive security strategies, leveraging technology to mitigate risks, and driving operational efficiency. A strong history of building and maintaining high-value client relationships, ensuring contract compliance, and consistently delivering exceptional client satisfaction in high-stakes environments. Skills

Security & Operations Management: Strategic Planning, Risk Assessment & Mitigation, Incident Response & Crisis Management, Physical Security, Access Control Management

(ACM), Contract & Compliance Management, Budget Oversight, Security Auditing, Law Enforcement Procedures, Investigation and Report Writing, Traffic Control, Emergency Response.

Leadership & Training: Team Leadership & Development, Staff Supervision & Mentoring, Scheduling & Staffing, Employee Training, Performance Management, Client Relationship Management, Conflict Resolution.

Technical Proficiency: Avigilon, Verkada, WinTeam, Teams, Outlook, Brivo, Crisis24, Topos1, SARs Reporting, QBRs, Microsoft Office Suite.

Administrative & Technical Skills: Customer Service, Data Entry, Computer Proficiency, Record Keeping, Filing Systems.

Professional Experience

Account Manager Prosegur Security Atlanta, GA

September 2024 – August 2025

● Directed and managed all facets of a multi-million-dollar security account for LexisNexis Risk Solutions, a global leader in data and analytics.

● Managed global physical security operations and led a team of over 30 employees across four main campuses, ensuring seamless service delivery and high performance.

● Developed and implemented comprehensive security protocols, Standard Operating Procedures (SOPs), and emergency response plans, including Reliance plans and SARs reports.

● Oversaw the full operational lifecycle, from conducting operational assessments to maintaining strong client relationships and managing budgets and payroll.

● Leveraged advanced technology, including ACM, ACC, Avigilon, Verkada, WinTeam, and Brivo, to streamline security operations and enhance threat management.

● Acted as the primary point of contact for the client, conducting Quarterly Business Reviews (QBRs) and coordinating with emergency services and other stakeholders during incidents.

Security Account Manager Thompson Security / Botanical Sciences Atlanta, GA September 2023 – July 2024

● Oversaw day-to-day security operations, including staffing, scheduling, training, and performance evaluations for the client site.

● Ensured 100% compliance with industry regulations and standards by conducting risk assessments and implementing proactive security measures.

● Cultivated and maintained a strong client relationship, providing regular updates and addressing all security concerns to ensure satisfaction. Protective Security Officer Paragon Security Atlanta, GA January 2023 – September 2023

● Maintained site security by conducting regular patrols, monitoring surveillance systems, and enforcing access control procedures.

● Responded to and managed emergencies, providing first aid and accurately documenting all incidents and activities.

Armed Guard II Chenega Global Protection Atlanta, GA June 2022 – January 2023

● Secured government buildings and installations, controlling access and enforcing regulations to protect personnel and assets.

● Acted as a first responder during emergencies and incidents, coordinating with law enforcement and maintaining crowd control.

Director of Security Platinum Group Security Atlanta, GA February 2021 – June 2022

● Led the development and implementation of enterprise-wide security policies and procedures for high-rise residential and corporate properties.

● Designed and delivered comprehensive safety and security awareness training programs that enhanced the overall security posture for employees and residents.

● Oversaw 24/7 security operations, managing a team of security personnel and third-party contractors across multiple sites.

Shift Supervisor Porsche Headquarters Atlanta, GA March 2018 – June 2020

● Supervised and mentored a team of security officers, ensuring strict adherence to company policies and procedures.

● Optimized shift schedules and staffing levels to maximize efficiency, resulting in reduced overtime costs.

● Conducted thorough investigations of security incidents, identifying root causes, and implementing corrective actions to prevent future occurrences. Deputy Rockdale County Sheriff's Office Conyers, GA June 2017 – August 2018

● Maintained order and security in a detention facility, enforcing rules and regulations to ensure inmate compliance.

● Organized and filed documents, entered records into the computer system, and managed fax operations.

● Answered phone calls, recorded messages, and relayed information efficiently and accurately.

Executive Assistant Thomas Entertainment Productions Atlanta, GA October 2017 – March 2018

● Managed the President's complex calendar, coordinated extensive travel arrangements, and filed expense reports.

● Handled a high volume of phone calls, processed music submissions, and organized the music library.

● Provided administrative support for various projects, including coordinating materials and managing deadlines.

Assistant to 6th District Chairman 6th District GOP Senator Karen Handel Campaign Marietta, GA

March 2017 – July 2017

● Managed the Chairman's calendar, prepared meeting materials, and recorded messages and emails.

● Reviewed and tracked financial accounts, managed accounts payable, and prepared financial reports.

● Updated and tracked insurance and investment case statuses, communicating with vendors and providers.

Transportation Security Officer (TSO) Department of Homeland Security (TSA) Hapeville, GA

April 2016 – June 2017

● Screened passengers, baggage, and cargo for prohibited items, ensuring compliance with TSA regulations.

● Operated x-ray machines and hand wands, conducted pat-downs, and investigated suspicious bags.

● Maintained security checkpoints, monitored passenger flow, and responded to security breaches.

Correctional Officer Georgia Department of Corrections Jackson, GA December 2014 – March 2016

● Conducted searches of suspects and arrestees, ensuring the safety and security of the facility.

● Completed fingerprinting, booking reports, and photographic records for arrestees.

● Operated various machinery and equipment related to law enforcement activities. Armed Security Officer/Manager True Security Aurora, CO August 2014 – December 2014

● Patrolled property, monitored surveillance equipment, and secured premises and personnel.

● Responded to alarms and emergencies, investigated incidents, and prepared detailed reports.

● Enforced policies and procedures, detained trespassers, and maintained a secure environment.

Security Officer US Security Associates Denver, CO July 2014 – October 2014

● Conducted patrols, monitored surveillance systems, and enforced access control procedures.

● Responded to incidents, investigated security breaches, and prepared detailed reports.

● Provided excellent customer service, maintained a professional demeanor, and built rapport with clients.

Security Officer HSS Security Denver, CO

September 2013 – April 2014

● Patrolled assigned areas, monitored surveillance equipment, and conducted regular inspections.

● Reported irregularities, enforced company policies, and responded to incidents promptly.

● Ensured the safety and security of employees, visitors, and assets by maintaining a vigilant presence.

Deputy Henry County Sheriff's Office McDonough, GA July 2007 – November 2007

● Conducted searches of suspects and arrestees.

● Completed fingerprinting, booking reports, and photographic records of arrestees.

● Operated standard and specialized law enforcement equipment.

● Filed papers and entered records.

Community Service Officer Henry County Police Department McDonough, GA January 2006 – February 2007

● Directed and controlled traffic and patrolled designated areas, responding to calls for assistance.

● Conducted preliminary investigations and searches of suspects.

● Completed fingerprinting, booking reports, and photographic records of arrestees.

● Performed rescue functions at accidents and provided security/escort services for special events.

● Assisted other law enforcement and public service agencies. Administrative Assistant Henry County Police Department McDonough, GA January 2006 – February 2007

● Organized and filed papers and documents, and entered records into computer systems.

● Answered phones, received messages, and maintained fax operations. Education & Certifications

Bachelor of Science in Homeland Security/Criminal Justice Administration (In Progress) Trident University International, Cypress, CA

Transportation Security Officer Basic Training Program (TSO BTP) Federal Law Enforcement Training Center (FLETC)

Georgia Department of Public Safety Training

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