Incident Response Service Delivery

ERIC FRIEDMAN

****.**********@*****.*** 845-***-**** Emmaus, PA LinkedIn: https://www.linkedin.com/in/ericrfriedman

CYBERSECURITY LEADER SERVICE DELIVERY STRATEGIC OPERATIONS

Seasoned cybersecurity leader with over 15+ years of experience driving enterprise risk reduction, vulnerability management, and incident response across healthcare, pharma, and critical infrastructure sectors. Proven ability to lead global teams, scale cybersecurity operations, and deliver secure, compliant solutions aligned with business goals. Adept at building trusted relationships with C-level executives, managing multimillion-dollar vendor partnerships, and guiding organizations through complex threat landscapes. Recognized for expanding enterprise accounts, executing high-impact ransomware recovery efforts, and reducing vulnerability exposure by over 64%.

CORE COMPETENCIES

Leadership and Team Development Vendor Management and Cost Optimization

Project Management Client Engagement and Relationship Management Service Delivery Budgeting

CAREER HIGHLIGHTS

Played key roles in expanding business with mid-sized pharma and Fortune 500 clients, which led to 10-15% growth in portfolio.

Owned relationships with 9 security vendors as well as contract negotiations which led to over $2.5 million in savings annually.

Managed and scaled a cybersecurity organization from 140 professionals down to 107 professionals, this was a 24.6% reduction.

Established reputation as a Trusted Advisor to C-level stakeholders in healthcare, pharma, and enterprise sectors through high-impact implementations and rapid resolution of strategic concerns

Directed critical cyber incident responses, restoring services swiftly and preventing over $5M in losses through rapid ransomware remediation across diverse environments

Developed and implemented incident response procedures across multiple environments

PROFESSIONAL EXPERIENCE

DELOITTE, Philadelphia, PA

Manager, Consulting Services (Dec 2021 – Jun 2025)

Led sales efforts earning the firm over $75 million in revenue

Successfully managed projects including Cybersecurity assessments (NIST, CIS), vulnerability remediation and network firewall remediation and segmentation, reducing customer’s risk by an average of 15% - 20% initially.

Drove cybersecurity efforts to migrate over 1,000 clients’ systems and applications to cloud environments, using VPC, vulnerability scanning and application scanning to reduce risk and showed savings of over $5 million annually

Spearheaded $20M+ in revenue generation in FY25, with consistent year-over-year growth.

Reduced a client’s vulnerability exposure from 85M to 30M (64% risk reduction) within 10 months

Led multi-disciplinary teams across assessment, remediation, and cloud security engagements to reduce risk footprint and strengthening their security posture to allow for continued business and a stronger cybersecurity presence.

Authored SOWs and developed custom pricing for client engagements, while assembling agile delivery teams to ensure on-time execution

Played a key role in expanding business development efforts with mid-sized pharma clients which led to new business and an increase of $2 million in revenue.

Built strong relationships with customer key decision makers and department heads which led to renewed contracts, new projects and increased revenue by 5%-10% annually.

ATOS NORTH AMERICA, Irving, TX

Director, Cybersecurity (Apr 2003 – Dec 2021)

Oversaw 7+ global projects supporting $200M+ in annual revenue by managing both steady state delivery and engineering teams with a $120M+ budget

Partnered with solution design, implementation, and sales teams while engaging executive leadership to accelerate deal closure and drive seamless project delivery.

Created “Go to Green” plans and drove to completion which led to new contracts and built trust with the customers and led to $10M of increased revenue

Confidently speak about network security and SOC/SIEM functionality and integrations

Delivered EDR rollout across 100,000+ endpoints in just 4 days, saving ~$2M in licensing.

Established cybersecurity standards across five (5) global teams serving enterprise clients.

Drove $1.5M+ in annual cost savings by streamlining labor and vendor licensing.

Collaborated with sales, product, and operations to align service delivery with client expectations.

EDUCATION & CERTIFICATIONS

The Culinary Institute of America – Associates of Science

HEC Paris - ATOS GOLD for Business Leaders – Strategic Planning, Strategic Thinking, Finance, Change Management, Leadership, Budgeting

Guardicore System Administrator – Microsegmentation Certification, Akamai

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