Case Manager Data Entry

Terrel Jackson

********@*****.*** 832-***-**** Houston, TX

SUMMARY

Seasoned Long Term Disability Case Manager with 14 years of experience in case management, including direct client interaction and vocational rehabilitation facilitation. Expert in strategic planning and eligibility determination, with a strong background in healthcare support roles. Seeking a Disability Case Manager role to leverage in-depth industry knowledge and a proven track record in successful return to work coordination. WORK EXPERIENCE

Reed Group Conroe, TX

Long Term Disability Case Manager Jan 2017 - Nov 2023

• Managed a portfolio of disability claims, ensuring a comprehensive understanding of each case through regular communication and assessment of customer function and needs.

• Developed Strategic Case Plans with a holistic perspective, optimizing the future trajectory of each claim.

• Assessed and determined customer eligibility by meticulously reviewing contractual obligations and medical documentation, and making informed decisions based on presented facts.

• Coordinated with clients, employers, and Vocational Rehabilitation Counselors to facilitate effective return-to-work strategies, including full-time or modified duties.

• Maintained high standards of communication and decision-making, adhering to client performance guarantees and corporate policies, while actively participating in continuous training and integration initiatives. Ceva Logistics Houston, TX

Customer Service Representative Oct 2014 - Mar 2015

• Managed customer inquiries and resolved shipping issues, ensuring timely scheduling and delivery coordination.

• Maintained accurate records through diligent data entry, and monitored shipments for major clients, including e-commerce giants.

Ben Taub General Hospital (HCHD) Houston, TX

Lobby Manager (Emergency Center) Feb 2008 - Sep 2014

• Managed patient intake by performing preliminary health assessments, including vital sign measurement and blood draws, to expedite care delivery.

• Facilitated communication and coordination between triage nurses and throughput managers, enhancing patient flow and care efficiency.

• Executed clerical duties and data entry tasks, ensuring accurate patient records and supporting overall healthcare team operations.

EDUCATION

Forest Brook High School

High School Diploma, General Education

Houston, TX

2006

Texas Southern University

Bachelor of Arts, Psychology

Houston, TX

Houston Community College

Associates, Nursing

Houston, TX

SKILLS

Customer Care • Customer Service • CSR • Call Center • Customer Support • Venipuncture • Triage • Vital Signs

• Documentation Review • EMR Systems • Laboratory Experience • Medical Records • Case Management • Icd-10

• Quality Assurance • Crisis Intervention • Hospital Experience • Insurance Verification • Phlebotomy • Medical Terminology • Epic • Patient Care • Experience Administering Injections • Document Management • Critical Care Experience • Medical Billing

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