Prep Cook Customer Service

Nicholas J. Stevens

**** ***** ******, **********, ** 15216 207-***-**** **********************@*****.***

Professional Experience

Cold Friends Kitchen Pittsburgh, PA 1/25-5/25

Prep Cook

Weighing and portioning ingredients and making various sauces per recipes

Allegheny Health Network Pittsburgh, PA 7/24-current

STANDARDIZED PATIENT

Serve as live-action, artificial patient to allow medical students and residents to become comfortable performing various medical procedures and interacting with families. Have received numerous ultrasounds, been a confused and angry grieving Son, played an immobile stroke victim, and spoke about daily living as a handicapped individual (Duquesne University)

ATN Pittsburgh, PA 1/21-current

PROMOTIONAL MODEL/TALENT

Represent products and individuals in large venues. Interact with attendees with patience and a positive attitude.

13th COOKIE Portland, ME 2/09-current

OWNER/PROPRIETOR/PRESIDENT/FOUNDER/IDEA MAN

Responsible for creating and refining unique recipes that satisfy specialty needs and parameters. Responsible for creating, managing, and growing a market of wholesale and private accounts for a baking enterprise. Responsible for ALL aspects of a sweet dream come true.

Florence House Portland, ME 3/10 – 11/10

HOUSING SUPPORT CASE WORKER

Preserve and sustain a safe, comfortable and respectful environment for women struggling with homelessness, addiction, mental health crises, and social anxiety. Perform intake evaluations and interviews for new clients, maintain a clean and hygienic facility, organize and conduct games and activities, deescalate clients in crises. As the only full-time males staff member, I provide a positive, non-threatening male presence for those who may not have ever had one.

Preble Street Teen Center/Light House Shelter Portland, ME 2/09 – 4/10

PER DIEM STAFF ASSOCIATE

Responsible for all duties associated with a non-profit resource center and shelter for challenged teens, including: greet new clients, establish and maintain a positive, non-judgmental report with clients, familiarize clients with and distribute available services and goods, act as a liaison between clients and case workers, prepare meals and snacks, organize group activities, and apply techniques learned in training seminars to maintain a safe environment.

Silly’s Portland, ME 12/07-12/08

SERVER

Cook’s Lobster House Bailey Island, ME 8/03-10/07

GENERAL MANAGER

Responsible for returning and maintaining profitability to, as well as all customer service and operational aspects, staffing, employee and customer relations of, a world famous independent restaurant. Acted directly on behalf of owners (the second proprietors in the 53 year history of the establishment) to maintain and advance the quality of service, product, and cleanliness of the establishment and the reputation it afforded.

GladCo Enterprises, Inc. Pittsburgh, PA 1/03-6/03

GENERAL MANAGER, GladCo. Operations - Pittsburgh International Airport

Responsible for all operational aspects, staffing, and employee relations of a food and beverage operation in a major international airport. Oversaw the daily operations of eight bars and restaurants and the supporting commissary, comprised of a staff of 120, including a dozen managers, assistant managers, and supervisors. Complied with the mandates, regulations, and budgets of numerous governing bodies.

Top of the Hill Restaurant & Brewery Chapel Hill, NC. 8/98-10/02

MANAGER

Responsible for all customer service aspects of a high profile, high volume restaurant/microbrewery (over $4 mil annual gross sales) and its staffing and employee relations.

Top of the Hill Grille Raleigh, NC. 5/00–11/00

GENERAL MANAGER

Responsible for re-engineering operations and establishing systems to better daily operations and overall customer service.

Kiva Han Café Pittsburgh, PA. 10/95 – 8/98

ASSISTANT MANAGER

Responsible for opening/closing duties and customer service of a high volume espresso bar and pastry shop.

Additional Experience

cpr/aed – Adult Certified

Standard First Aid Certified

HACCP, ServSafe Certified

I Was Jesus and Dracula (movie) TITLE ROLE

Indie Spirit PROGRAM HOST

Team Simian BLOG MANAGER

University of Pittsburgh Central Staff Member/Teaching Assistant, Mentor Program

Mad Mex BARTENDER/BARBACK/BUSSER

Docherty, Inc. PROMOTIONAL MODEL

Rockabilly Monthly Magazine CONTRIBUTING WRITER

Ministry of Love - AUTHOR

Skills Summary

Software

Total programming and user knowledge of POSitouch and Aloha software and hardware.

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