Dispatcher

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Summary

Reliable and results-driven logistics professional with over 23 years of hands-on experience at FedEx, progressing from Package Handler to Dispatcher. Proven ability to manage complex route planning, ground operations, and team coordination in high-pressure, time-sensitive environments. Known for strong multitasking abilities, attention to detail, and consistent delivery of customer satisfaction through efficient operations and proactive problem-solving. Areas of Expertise

Customer Support

Logistics

Coordination

Route Planning

Scheduling Optimization

Ground Operations

Ramp Safety

Breakdown/Accident

Coordination

Team Collaboration

Operational

Efficiency

Inventory Accuracy

Professional Experience

FedEx Londonderry, New Hampshire & Fort Worth, Texas 12/2000 – 09/2024 Dispatcher (Non-DOT)

Managed daily dispatch operations, coordinated deliveries and pickups to ensure timely and efficient service. Developed and implemented strategic routing plans to optimize logistics and reduce operational costs. Monitored real-time delivery status, providing updates and resolving issues with a focus on customer satisfaction. Collaborated with team members and drivers to address and mitigate operational challenges. Utilized computer literacy skills for data management and internal communication. Maintained compliance with safety guidelines and transportation regulations to ensure secure and reliable service.

Contributed to a medium sized station in the DFW market winning Station of the Year for fiscal year 2024 and the largest station in the Northeast region win Circle of Excellence award for August 2007.

Recognized with multiple Bravo Zulu awards for exceptional performance and operational leadership.

Enhanced customer satisfaction through proactive issue resolution and efficient communication.

Improved operational efficiency by implementing strategic routing techniques.

Contributed to implementation of new on road operating systems including Estar and FRO/Forge

Ramp Agent

Performed aircraft weight and balance operations, ensuring safe loading and unloading of cargo. Managed ramp control procedures to ensure safe and efficient ground operations. Collaborated with team members to ensure the timely and accurate movement of packages and cargo. Monitored and maintained safety protocols to avoid delays or safety hazards during ground Daniel Corrado

Boyd 603-***-****

*********@***.*** LinkedIn

Dispatcher / Ramp Agent

2

operations. Coordinated sort and inbound /outbound trucking operations at both the MHTR ramp and remote USPS facilities.

Awarded multiple Bravo Zulu awards for performance excellence and safety compliance. Package Handler

Operated scanning and tracking systems to ensure package traceability. Assisted in maintaining warehouse safety and productivity standards.

Processed and sorted high volumes of inbound and outbound packages accurately and efficiently.

Education & Credentials

Leadership Skills for Team Leaders and Ramp Agents New Dispatcher Curriculum Weight and Balance Certification – Boeing 727, Airbus, DC10/MD11 Basic Defensive Driving Dangerous Goods Specialty Course Spill Cleanup Specialist Certification, security clearance for USPS locations.

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