Systems / Application Administrator

Gabriel Paniagua

**** ***** ***, ** *****, CA ***50

**********@***.*** 909-***-****

Cybersecurity & IT Support Professional

Information Technology professional with 17 years of experience in system administration, application support, and mobile device management, with a strong focus on cybersecurity. Experienced in cyber resiliency, risk management, data protection, and system security, with direct involvement in technology lifecycles and disaster recovery planning. Proven ability to drive cybersecurity initiatives, improve infrastructure stability, and reduce organizational risk in dynamic environments.

Core Competencies

• Risk Management & Analysis

• Cyber Resiliency & Incident Response

• Disaster Recovery & Business Continuity Planning

• Vulnerability Management

• Security Operations & Network Defense

• Application Security & Secure Configuration

• Mobile Device Management (MDM) Security

• Data Loss Prevention (DLP) & Encryption

• System Patch Management

• Security Compliance (NIST, HIPAA, GDPR, etc.)

• Security Information & Event Management (SIEM)

• Security Awareness & User Training

Technical Proficiencies

• Cybersecurity Tools & Technologies: Kali Linux, Wireshark, Splunk, Nmap, Dynatrace, Cisco Packet Tracer, Snort IDS, OSSEC, OpenVAS

• Network Security: TCP/IP, VPN, DNS, DHCP, LAN/WAN, Wi-Fi security, Firewall configuration, VPN, IPS/IDS, Web Proxy, SIEM (Splunk)

• Security Frameworks & Standards: NIST, ISO 27001, HIPAA, GDPR, PCI DSS, Product Model

• Systems & Platforms: Windows Server, Linux, VMware, Microsoft Office 365, IBM/PeopleSoft, Remedy Systems, ServiceNow, VMWare, EPIC

• Mobile Security: SOTI MobiControl, Mobile Device Management (MDM), Remote Wipe, Encryption

• Programming & Scripting: SQL, XML, Postman, API Security Testing

• Cloud Security: AWS, Azure, Cloud Security Best Practices, Data Encryption

Professional Experience

Kaiser Permanente Lead Systems Administrator May 2022 – Present

Kaiser Permanente I.T. Applications Analyst August 2014 – May 2022

Lead production support efforts for the Claims Connect platform, overseeing the stability, security, and performance of critical applications within the enterprise environment within EPIC application (Tapestry Module)

Direct production support for the Health Plan Provider Data Management (HPPDM) Application, ensuring high availability and incident resolution in compliance with security and operational standards.

Lead the application production support for the Center for Medicaid and Medicare Services (CMS) Interoperability application, API Testing and system functionality to include regulatory compliance.

Spearhead Disaster Recovery (DR) and Cyber Resiliency initiatives for enterprise applications, ensuring robust continuity and security measures are in place to mitigate risks.

Conduct detailed systems analysis across enterprise systems (e.g., applications, networks, databases, storage) to proactively identify vulnerabilities, performance bottlenecks, and opportunities for security improvements.

Facilitate communication with internal users, external vendors, and stakeholders to share system performance insights, address cybersecurity concerns, and ensure alignment with business objectives.

Lead system installations, upgrades, and decommissions, applying security risk assessments and ensuring compliance with cybersecurity standards during all phases of lifecycle management.

Document new and existing system configurations, procedures, and security measures to ensure accuracy and completeness, supporting ongoing operational security and disaster recovery planning.

Perform impact analyses of claims platform changes in EPIC, supporting EOB’s, EOP’s and various claims related business processes.

Support the application change management process, ensuring security protocols are followed and influencing vendor practices to enhance cybersecurity posture

Develop and implement guidelines to resolve recurring system and security issues, ensuring proactive resolution and continuous improvement for EPIC Tapestry claims related workflows

Recommend and execute performance tuning and security optimizations to enhance service delivery and improve user experience while maintaining compliance with cybersecurity policies.

Lead cybersecurity and disaster recovery initiatives for critical enterprise applications, ensuring high availability and data integrity.

Managed risk analysis and vulnerability assessments, recommending mitigation strategies to improve system security and prevent data breaches.

Led efforts to ensure compliance with industry security standards, including HIPAA and NIST, through comprehensive risk assessments and remediation plans.

Directed the implementation of security controls and protocols for disaster recovery and business continuity, ensuring timely recovery of enterprise applications.

Acted as a key liaison between IT security teams and business units to address cybersecurity risks and security requirements across platforms and applications.

Diverse Lynx (Kaiser Permanente Consultant) Strategic Mobile Engineer

February 2011 – February 2014

•Managed security configurations for enterprise mobile devices using SOTI MobiControl, ensuring compliance with Kaiser Permanente’s security policies.

•Supported mobile security initiatives by securing Wi-Fi and network access for enterprise mobile devices in clinical and business environments.

•Delivered advanced troubleshooting for mobile device security incidents, minimizing risk exposure and maintaining operational continuity.

•Managed enterprise mobile deployments and infrastructure, optimizing performance and minimizing risks through comprehensive monitoring and support.

•Designed and implemented technical solutions for mobile device management, including configuration, deployment, and support of ruggedized devices.

•Collaborated with stakeholders to align mobile strategies with business objectives, contributing to improved productivity and operational efficiency.

•Supported enterprise-level mobile device management, including cloud server maintenance, device configuration, and user training.

•Managed vendor relationships and coordinated project activities to meet business goals.

•Developed and deployed technical documentation, ensuring seamless integration and support for mobile infrastructure.

•Managed enterprise mobile deployments and infrastructure, optimizing performance and minimizing risks through comprehensive monitoring and support.

•Designed and implemented technical solutions for mobile device management, including configuration, deployment, and support of ruggedized devices.

•Collaborated with stakeholders to align mobile strategies with business objectives, contributing to improved productivity and operational efficiency

Prudential Overall Supply Mobile Device/Handheld Administrator

May 2005 – February 2011

• Managed mobile device infrastructure, ensuring that all devices were securely configured, encrypted, and compliant with organizational security policies.

• Led the implementation of security measures for mobile applications, including secure data storage, encryption, and remote wipe capabilities.

Education & Certifications

Master of Science in Cybersecurity Grand Canyon University

Bachelor of Science in Information Systems Security Westwood College of Technology

Cisco Network Academy Network Training

Epic (Tapestry) Claims Administration Certified

Contact this candidate