Accounts Payable Customer Service

Professional Summary

Detail-oriented and dedicated accounting professional with over 15 years of experience in finance, bookkeeping, payroll processing, office administration, and customer service. Proven track record in managing accounts payable/receivable, reconciling bank statements, preparing financial reports, and supporting HR operations. Proficient in QuickBooks and Microsoft Office Suite. Currently enhancing technical skills in data analytics.

Core Competencies

Full-Cycle Bookkeeping & Payroll

Accounts Payable/Receivable (AP/AR)

General Ledger & Financial Reporting

Budget Management & Forecasting

Office & HR Administration

QuickBooks (Certified)

Microsoft Office Suite (Excel, Word, Outlook)

Bank Reconciliation

Customer Service Operations

Professional Experience

Pyramid SoftSol Pvt Ltd – Hyderabad, India

Assistant Manager – Accounting & Finance 2009 – 2017

Managed day-to-day accounting operations including AP/AR and general ledger entries

Prepared monthly and year-end financial reports and budgets

Performed bank reconciliations and managed cash flow

Filed export declarations and ensured compliance with foreign exchange regulations

Analyzed project costs and supported business decision-making

Maximus Inc. – Rochester, NY (New York State of Health)

Customer Service Specialist III 2019

Handled customer inquiries via phone; provided accurate information and resolved issues

Escalated complex cases and ensured service quality

Maintained records and collaborated with internal departments for problem resolution

Wegmans Food Markets Inc. – Rochester, NY

Cashier 2019 – 2020

Delivered excellent customer service and managed register transactions

Handled product bagging and maintained accurate cash drawer balances

Education & Certifications

Calbright College – California, USA (In Progress)

CRM Salesforce Administrator Certificate (Expected 2025)

Data Modeling, Data Management, Reports & Dashboards

Andhra University – India

Bachelor of Commerce (B.Com) – Accounting 1984

Diploma in Computer Applications 1985

QuickBooks Certification (Online) 2017

References

Wegmans Food Markets Inc.

Manager, 2200 East Ridge Road, Rochester, NY 585-***-****

Maximus (New York State of Health)

Rochester Technology Park, Rochester, NY 866-***-****

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