Technical Support It

CURRICULUM VITAE OF MINENHLE MNGOMEZULU

PO BOX***5

Mtubatuba

3935

************@*****.***

064*******

Professional Summary

Motivated and skilled IT Technician with over 2 years of hands-on experience in troubleshooting, maintaining, and supporting IT systems and hardware. Adept at providing technical support, managing network configurations, and ensuring efficient system performance. Seeking to contribute technical expertise to a dynamic team. Work Experience

IT Technician Inkosi uMtubatuba Local Municipality

• Provide first and second-line support for software, hardware, and network issues for internal users.

• Diagnose and resolve system and network malfunctions, minimizing downtime and ensuring seamless operations.

• Perform routine system maintenance, including software installations, patches, and updates for Windows operating systems.

• Configure and troubleshoot network devices (routers, switches, and firewalls) to ensure secure connectivity.

• Administer and monitor the use of anti-virus software to safeguard systems from security threats.

• Maintain accurate inventory of IT hardware, software, and network infrastructure.

• Document system issues, resolutions, and maintenance procedures for future reference and knowledge-sharing.

• Conducted user training on various software applications to improve productivity and reduce technical support requests.

Education

Diploma in ICT Applications Development

Durban University of Technology

Certifications:

• Introduction to IoT Certification

• Computer Hardware Certification

• Operating Systems Certification

• Cybersecurity Certification

Matric

Ikusasalethu Secondary School

Skills

• Technical Skills: Windows OS (10/11), Server OS, Active Directory, Network Configuration, Virtualization, computer setup, computer diagnostics.

• Software: Microsoft Office Suite, Remote Desktop Software, Antivirus/Firewall software

• Networking: DNS, DHCP, LAN/WAN setup, Routing, Switching

• Hardware: Desktop and Laptop Repair, Printer Troubleshooting, Networking Hardware, System Assembly, computer setup.

• Customer Service: Excellent communication and troubleshooting skills for providing high-quality technical support to users.

• Problem-Solving: Strong analytical abilities to resolve complex IT issues effectively. References

Sibusiso Mchunu – iLembe District Municipality ICT Manager Contact: *******@*****.*** / 072-***-****

Sakhile Zikhali- Durban University of Technology Desktop support practitioner Contact: ****************@*****.***. / 060-***-**** Sithembile Ntuli -Inkosi uMtubatuba Local Municipality Network Administrator Contact: *****.*******@*****.*** / 082-***-****

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