Financial Aid Case Management

Dionne Smith Bronx, NY ***************@*****.*** • 646-***-**** 07/19/2025

Dear Hiring Committee,

I am writing to express my interest in the ASAP Financial Aid Coordinator position at [CUNY Campus Name]. With a strong background in financial aid counseling, case management, and community-based advocacy, I am eager to contribute my leadership experience and compliance expertise to a program that directly supports student success. During my time as a Financial Aid Representative at Mildred Elley College, I guided students through complex financial aid processes, enhanced documentation procedures, and hosted workshops to promote financial literacy. These efforts improved audit outcomes and helped students access critical resources with confidence. I also bring a wealth of experience in direct support roles through my time with NYC’s Department of Homeless Services and YAI. Whether coordinating housing placements or coaching families raising neurodiverse children, I’ve consistently led with compassion, strategic thinking, and a deep commitment to equitable service delivery. CUNY’s mission resonates strongly with my own values—especially the commitment to empowering underrepresented students through access, community-building, and transparency. I believe my blend of operational knowledge and relationship-building skills will make me an asset to your team.

Thank you for considering my application. I welcome the opportunity to bring my passion and experience to the ASAP program and look forward to the possibility of contributing to CUNY’s vision.

Warm regards, Dionne Smith