Customer Service Corpus Christi
Resume:
Tara Gonzalez
Experience
Education
*-*-** **** *-30-2000 Customer Service
Baskin Robbins
Crew Leader over 1 to 2 co-workers per shift
Responsible for all aspects of opening and closing the store
Entrusted with depositing money in the bank and the combination to the safe.
Customer Service in person and by phone orders
Assisted Manager in inventory control
Stocked inventory, when delivered, into their proper places, including the walk-in freezer.
Obtained and stocked inventory into walk-in freezer many times throughout the shift.
Assisted customers with detailed cake orders.
11-7-2000 thru 4-6-01
Temporary job at City of Christi Municipal Court
In charge of Case Library—kept files in order and pulled files to send to courtroom
Did some light research—driving school certificates, deferred adjudication, etc.
Learned the Court Specialist Incorporated program (CSI)
Answered Defendants questions regarding their tickets over the phone
Operated the PBX phone system
6-14-01 thru 2-6-02
Temporary job at SSP Circle K
Responsible for creating billing statements for the Circle K stores in Corpus Christi and Valley for gas and oil
Responsible for filing away copies of the bills and keeping them in order
In charge of purging the files at the end of each month
4-28-03 thru 1-31-2025
Full time job at City of Corpus Christi
4-28-03 Thru 3-10-13 Customer Service Representative
City of Corpus Christi—Utility Billing Department
Prepared final and monthly Utility Bills using HTE Billing System
Replace meters or registers on customer accounts when needed
Generated work orders for irregular water or gas reads
Took applications for construction meters for contractors
3-11-13 Thru 3-5-17 System Support Coordinator
City of Corpus Christi—Utilities Field Operations
Kept statistical reports for Utilities Field Technicians using Microsoft Excel
Kept track of Temporary Worker’s hours and payroll
Made work orders and closed work orders when needed thru HTE
Replaced meters and registers on customer accounts when needed
3-5-17 Thru 1-31-25 Operations Support III
City of Corpus Christi—Water Department
Add new meters to accounts for new housing and businesses
Replaced meters and registers on customer accounts when needed
Generated work orders thru Maximo for Automated Meter Reading (AMR) for repairs and processed the work orders when brought back from the Field using Infor and Aclara
1-31-25 Retired from City of Corpus Christi after 21 years of service
High School Diploma
In 2000 received General Office Clerk Certificate from Del Mar College
Skills
Typing
10 Key Typing
Some Microsoft Excel
HTE Billing System Software
Infor Software
Maximo Software
Teamwork
Contact
Tara Gonzalez
135 Cypress Cir
Spring Branch, TX 78078
Contact this candidate