Scrum Master Product Owner

JAMES FROST

Overland Park, KS ***** 913-***-**** **********@*****.*** LinkedIn

SUMMARY

Senior Scrum Master with 13+ years of Agile leadership in software development and release management. Expertise in facilitating cross-functional teams, managing detailed project plans, and removing impediments to ensure on-time delivery. Proven track record in optimizing team dynamics and delivering complex projects using Agile and SAFe methodologies. Certified Scrum Master, Product Owner, and SAFe Agilist.

AREAS OF EXPERTISE:

• Certifications & Methodologies: Certified Scrum Master, Certified Product Owner, Certified SAFe 6 Agilist

• Project & Team Leadership: Scrum Master 13+ years, Team Lead 3+ years, Release Manager 1+ year, Project Manager

• Technical Skills: Java/J2EE/JSP/JSF, Java/J2EE 8+ years, SQL, Web Services, JavaScript / JQuery, Maven / Hudson, HTML/CSS 10+ years, Webmaster 4 years, JIRA / Confluence, Azure DevOps - ADO, ServiceNow PROFESSIONAL EXPERIENCE

Bravium Consulting, Contractor for USCIS/DHS Sep 2024 - May 2025 Sr. Scrum Master Remote

Served as Sr. Scrum Master (9/24–5/25) for 2 scrum teams, providing leadership and coaching in Agile and SAFe practices during the creation and deployment of the Strategic Portfolio Management (SPM) module on the ServiceNow platform.

• Facilitated cross-functional collaboration by coordinating intensive development, testing, and deployment efforts using ServiceNow, MS Teams, and CI/CD, while refining backlogs and sizing stories.

• Coordinated with federal Product Owners, BAs, developers, and test leads to remove impediments, maintain effective communication, and ensure on-time delivery of releases.

ICF International, Contractor for Public Company Accounting Oversight Board (PCAOB) Dec 2023 - Apr 2024 Sr. Scrum Master Remote

Assumed the role of Sr. Scrum Master (12/23–4/24) for 2 scrum teams, utilizing Agile, SAFe, and Azure DevOps methodologies to manage the successful conversion of PCAOB databases to Azure Databricks and Azure Datalake, as well as HR applications to ServiceNow.

• Orchestrated iterative sprint planning, backlog refinement, and sprint execution using MS Teams and JIRA, effectively monitoring sprint progress and removing impediments.

• Collaborated with the Application Development Manager, Release Train Manager, Product Owners, other Scrum Masters, BAs, developers, and test leads to foster continuous communication and achieve seamless release deployments. ICF International, Contractor for USDA Feb 2022 - Nov 2023 Scrum Master Remote

• Scrum Master (Remote) for 2 scrum teams engaged in the conversion of USDA Reports to Tableau and managing the NATS Assessor application using Agile and SAFe practices.

• Coordinated with Release Train Engineer, Product Owners, Stakeholders, and other Scrum Masters to plan PI and Releases among Scrum Teams.

• Worked with teams using MS Teams and JIRA to manage intensive development, testing and deployment efforts.

• Responsible for all phases of Agile development, coordinating with other teams, refining backlog, sizing of stories, team collaboration and planning, and removal of impediments.

• Coordinated and communicated with Application Development Manager, Release Train Manager, Product Owners, other Scrum Masters, BAs, developers and test leads to ensure successful deployment of releases. AttainX, Inc. Contractor for USDA Jan 2021 - Jan 2022 Scrum Master Kansas City, MO

• Scrum Master (Remote) for scrum team engaged in the conversion of USDA Reports to Tableau using Agile and SAFe practices.

• Coordinated with Release Train Engineer, Product Owners, Stake holders, and other Scrum Masters to plan PI and Releases among scrum teams.

• Worked with teams using MS Teams and JIRA to manage intensive development, testing and deployment efforts.

• Responsible for all phases of Agile development, coordinating with other teams, refining backlog, sizing of stories, team collaboration and planning, and removal of impediments.

• Coordinated and communicated with Application Development Manager, Release Train Manager, Product Owners, other Scrum Masters, BAs, developers, and test leads to ensure successful deployment of releases. Randstad Contractor for Blue Cross / Blue Shield Aug 2020 - Dec 2020 Scrum Master Kansas City, MO

• Scrum Master (Remote) for 2 new scrum teams engaged in BCBS re-entry into MA and ACA insurance markets using Agile and SAFe practices.

• Worked with teams using Microsoft Azure DO to manage intensive development, testing and deployment efforts.

• Responsible for all phases of Agile development, coordinating with other teams, refining backlog, sizing of stories, team collaboration and planning, and removal of impediments.

• Coordinated and communicated with Application Development Managers, Product Owners, other Scrum Masters, BAs, developers, and test leads to ensure successful deployment of releases. OTSI Contractor for SPRINT Mar 2019 - Jan 2020

Scrum Master / Project Manager Overland Park, KS

Scrum Master / Project Manager 3/19 through 1/20

• Scrum Master for 3 scrum teams including on-site, off-site and international (Brazil and India), for the development, testing and deployment of new database architecture using both JIRA Agile and Kanban.

• Responsible for all phases of Agile development, coordinating with Partner representatives and other teams for PI Planning, refining backlog, sizing of stories, team collaboration and planning (including managing technical debt), removal of impediments, retrospectives and preparing metrics for management.

• Coordinated CI/CD deployment using bitbucket tool.

• Assisted with estimating and tracking projects throughout the software development life cycle.

• Coordinated and communicated with Application Development Managers, Release Train Engineer, architects, other Scrum Masters, developers and test leads to ensure successful deployment of releases. GDIT/CSC/CSRA Contractor for USMC/TSO May 2011 - Dec 2018 Scrum Master / Release Manager / Java Developer (Secret clearance) Kansas City, MO Scrum Master / Release Manager / Java Developer (Secret clearance) 5/11 to 12/18

• Scrum Master responsible for all phases of Agile development, working with Product Owners, refining backlog, sizing of stories, team collaboration and planning (including managing technical debt), removal of impediments retrospective and preparing metrics for management.

• Assisted with estimating and tracking projects throughout the software development life cycle.

• Assisted with process improvement in supporting current and future software engineering efforts. Responsible for managing and coordinating code and database releases through approval and testing phases and deployment to Production. Communicate current status to senior management.

• Communicate and coordinate with stakeholders, Application Administrators, DBAs and System Administrators to ensure successful deployment of releases.

ECS Contractor for USDA/FSA/ISO Jul 2006 - Apr 2011 Project Manager / Java Developer - (Public Trust clearance) Kansas City, MO Project Manager / Java Developer - (Public Trust clearance) 7/06 to 4/11

• Project Manager accountable for team developing and maintaining Electronic Repository of Security Requests (ERSR), web-based application handling all security requests for USDA/FSA State/County staff using Java/J2EE.

• Managed a team of Java developers designing, developing, coding and maintaining production web application for USDA/FSA Security Access requests in compliance with the FSA SDLC.

• Responsible for addressing concerns and requests of security staff, FSA management and FSA field staff on an ongoing basis.

• Accountable to provide weekly status reports and project plan updates to federal lead and Contracting Officer. PROFESSIONAL DEVELOPMENT/TRAINING

• Certified Product Owner (04/2022)

• Certified SAFe 6 Agilist (04/2025)

• Certified Scrum Master (03/2014)

• Foundations of Project Management (04/2010)

• Sun Certified Web Component Developer for the Java 2 Platform, Enterprise Edition (01/2005)

• Sun Certified Java Programmer (01/2003)

• Security++ (2014)

• Vocational Certificate in Microcomputer and Desktop Programming [Phi Theta Kappa] Johnson County Community College, Overland Park, KS (2001)

• Juris Doctor, University of Colorado, Boulder, CO (1984)

• M.S., Urban and Regional Planning, University of Colorado, Denver, CO

• B.S., Environmental Sciences, Michigan State University, East Lansing, MI

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