Customer Service Administrative Support

Heather Teague

Groves, TX *****

■ 409-***-**** ■ *********@*****.***

Professional Summary

Detail-oriented administrative professional with over 10 years of experience in office management, clerical support, scheduling, and customer service across diverse industries. Skilled in document preparation, correspondence, record-keeping, compliance, and Microsoft Office. Proven ability to manage multiple priorities under deadlines while maintaining accuracy and professionalism. Seeking to apply transferable administrative skills in a legal or corporate office environment. Core Skills

• Administrative Support & Clerical Tasks

• Document Preparation & Proofing

• Microsoft Office (Word, Excel, Outlook)

• Scheduling & Calendar Management

• Filing & Records Organization

• Customer Service & Client Communication

• Compliance & Reporting

• Data Entry & Accuracy

• Multitasking & Time Management

Professional Experience

General Manager (Operations & Admin Focus) – Layne’s Chicken Fingers, Groves, TX Mar 2025 – Present

• Oversaw scheduling, payroll prep, vendor orders, and compliance documentation. • Prepared and reviewed reports and logs for accuracy and accountability.

• Maintained records and performed administrative tasks supporting daily operations. • Resolved escalated customer concerns with professionalism and clear communication. Event & Program Assistant – City of Kemmerer, Kemmerer, WY Oct 2023 – Aug 2024

• Provided administrative support including scheduling, document preparation, and correspondence. • Maintained filing systems and office records with accuracy and confidentiality. • Assisted in planning, organizing, and documenting city programs and events. Catering Manager – Cow Camp Catering, Big Piney, WY Jul 2017 – Jul 2024

• Managed scheduling, invoices, and client communications.

• Oversaw event documentation, records, and budgets. Paraprofessional – Sublette School District #9, Big Piney, WY Aug 2017 – Mar 2022

• Provided clerical and instructional support in classrooms.

• Maintained records, tracked student progress, and assisted with documentation. • Supported teachers with correspondence, scheduling, and compliance tasks. Veterinary Assistant – Riverside Vet, LaBarge, WY

2013 – 2017

• Scheduled appointments and maintained medical records.

• Assisted in documentation and billing tasks.

• Provided professional communication and support to clients. Education

High School Diploma – Big Piney High School, 2005

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