Business Analyst Project Manager

DARNELL MILTON

Houston, TX 281-***-**** ***************@*****.***

TRUSTED IT BUSINESS ANALYST

IT Project Manager • IT Application Manager • Senior Project Manager • Business Systems Analyst IT Project Lifecycle • E-Commerce Solutions • Web Technologies • Business Analysis Improved Workflows • Streamline Communication • Increased Efficiency • Ensured Audit Readiness WORK EXPERIENCE

Wells Fargo, Houston, TX Nov 2023 - Dec 2024

Business Analyst

● Scheduled rigorous high-level requirements gathering sessions for innovative mortgage and retail banking stakeholders, ensuring comprehensive, actionable input collection.

● Developed project updates for senior management, showcasing progress and insights.

● Participated in daily stand-up meetings discussing progress, blockers, and plans.

● Utilized JIRA, Confluence and SharePoint for issue tracking and status updates among team members.

● Reviewed processes, architecture, and RCSA documentation for workflow improvements.

● Streamlined communication among stakeholders, boosting project clarity and visibility.

● Assisted SMEs in validating requirements and backend systems for accurate complete projects.

● Monitored project workflow and adjusted timelines to ensure project success.

● Created and converted aged BRD reports for regulatory compliance during audits. Citi Bank, Houston, TX April 2022 - Nov 2023

Business Analyst

● Scheduled highly robust strategic high-level requirements gathering sessions for mortgage, retail, commercial lending and payment banking stakeholders to capture essential insights.

● Assisted the team in meticulously creating comprehensive Process Workflows/SOPs utilized for generating accurate daily reports necessary for tracking project status effectively.

● Modeled data to produce reports on statuses and deadlines for stakeholder progress.

● Utilized JIRA, Confluence and SharePoint for issue tracking and status updates among team members

● Performed JIRA admin tasks: managed user access, project teams, epics, and user stories.

● Worked as development liaison; Confirmed user stories and epics before each sprint.

● Collaborated with stakeholders and clients to document business requirements.

● Played key role planning, testing system enhancements that boosted efficiency.

● Utilized PowerBI to capture and display charts and graphs of Epic and User Story data from JIRA and ServiceNow.

● Participated in daily scrum stand-ups, consistently collaborating with the formidable Scrum Master to enhance overall team focus and drive sustained continuous project success.

● Implemented document mapping exercises with developers and architects for API calls to ServiceNow and JIRA.

Hewlett Packard, Houston, TX Jun 2011 - Apr 2022

IT Project Manager/Business Analyst

● Generated $35M annual revenue through E-commerce B2B product configuration Java app.

● Developed a $400M ecommerce project utilizing the robust .NET framework.

● Boosting orders by 30% through executing B2B Global Configure-to-Order solution online.

● Led offshore team of 6 to design, develop, and deliver scalable solutions.

● Streamlined quoting and ordering of customized HP systems by implementing innovative Configure to Order (CTO) capabilities integrated with robust SAP supply chain systems.

● Developed comprehensive functional requirements, design documentation, user acceptance criteria, and integration data elements for incoming projects with proven success.

● Collaborated with UX designers to create an integration API for 3rd party vendors to access HP's configuration data. This resulted in a 30% increase in online configuration orders. Aepona/Insperity, Houston, TX Sep 2009 - June 2011 Functional Analyst / Business Analyst

● Created functional requirements alongside design elements for user acceptance testing on incoming projects to guarantee successful integration of data components.

● Assisted in defining workflows for processes by analyzing current operations, streamlining or eliminating inefficiencies while obtaining necessary approvals for new processes.

● Oversaw ongoing support for Verizon's Ecommerce Website by providing technical expertise in web content management, order fulfillment, order management, and integrations.

● Tracked key project milestones and deliverables with detailed documentation and updates. Improved transparency via targeted reporting and strategic communication.

● Converted detailed requirements into actionable and innovative functionality which was effectively presented to the offshore engineering team for streamlined development execution.

● Led a large-scale project to enhance the Verizon website, expertly conducting JAD sessions and gathering precise requirements while executing meticulous data mapping exercises.

● Utilized Agile and Waterfall methodologies to skillfully assist in monthly requirement gathering sessions and consistently create comprehensive, robust functional specifications.

● Converted high-level business and user requirements into meticulously crafted functional specifications, ensuring clarity and alignment with stakeholder strategic needs.

● Participated in refining requirements via peer reviews to vet before rollout. Prior Experience: Hewlett Packard, IT Project Manager /Tech Lead JPMorgan Chase, IT Tech Lead (HR)

EDUCATION

Phillips Jr. College, New Orleans, LA

Associate of Science, Computer Science

TECHNOLOGIES, PROFESSIONAL DEVELOPMENT, & SKILLS

Technologies: Windows Sharepoint Services • MS Project • MS Office • PowerBi • Quality Center • Caliber • PPM • JIRA TestRail • C# • ASP.Net • Java • VBScript • JavaScript • HTML Adobe Photoshop • SQL Server • Oracle • MS Access • Windows 10 • Unix • Confluence Professional Development: Microsoft Excel Essentials & Excel Fundamentals • Introduction to AWS – Understand AWS Basics • Agile Business Analysis Skills: Full Project Lifecycle • Systems Analysis • Solutions Design • Project Planning • Functional Design • Project Delivery • Web Technologies • SDLC • Service Oriented Architecture • Telephony Ecommerce (B2B, B2C) • Leadership • Communication • Strategic Planning • Stakeholder Management • Problem Solving • Agile Methodologies

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