Customer Service Specialist
Resume:
A
Ugochukwu
Atulobi
***********@*****.**
m
HAYWARD, CA 94541
SUMMARY
Dynamic automotive inspection and customer service specialist with extensive experience at Instacart. Achieved consistently high customer satisfaction scores through expert communication and strategic route optimization. Proficient in equipment maintenance and process improvement, driving operational efficiency while ensuring safe and timely deliveries. Career aspirations include leveraging skills to further enhance customer experience in a progressive environment.
SKILLS
Automotive Inspection
Vehicle inspection
Defensive driving
Load balancing
Route optimization
Document preparation
Customer service
Traffic monitoring
Equipment maintenance
Process improvement
EXPERIENCE
Driver
HAYWARD, CA
Instacart/ Apr 2010 to Current
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Operated standard warehouse equipment to assist with loading and unloading of deliveries.
Operated a variety of vehicles safely in diverse weather conditions. Monitored traffic conditions and applied defensive strategies to avoid accidents. Communicated effectively with dispatch and customers to provide status updates. Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Delivered packages to customers in a timely and efficient manner. Achieved consistently high customer scores due to exceptional service. Coordinated with warehouse staff for efficient cargo loading and unloading. Cashier Team Lead
Oakland, CA
Home Depot/ Aug 2014 to Dec 2025
Provided guidance to cashiers on how to accurately ring up customers' purchases. Checked personal identifications during alcohol and tobacco sales. Welcomed customers, offering assistance to help find store items. Scanned, priced, and bagged customer groceries quickly to keep lines moving. Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
Supervisor of Operations
HAYWARD, CA
California Clothing Collections/ Mar 2011 to Nov 2013 Coordinated with other supervisors, combining group efforts to achieve goals. Measured and reviewed performance via KPIs and metrics. Provided training and guidance to team members on operational procedures and best practices.
Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Developed work schedules according to budgets and workloads, covering priority tasks. Participated in industry-related events and conferences to stay abreast of the latest developments.
EDUCATION AND TRAINING
GED
Chabot College Aug 2008
Hayward, CA
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