Customer Service Assistant Manager
Resume:
Erin Cougill
Artesia, NM *****
*******@*****.***
I have extensive business/ management skills that would be an asset to any company. I would like to work in a customer service capacity.
Authorized to work in the US for any employer
Work Experience
Hostess/Server/Assistant Manager
Keke's Breakfast Café-Lutz, FL
July 2019 to May 2023
*Maintain sociable/clean atmosphere for guests in Covid-19 environment
*Anticipate guest needs
*Maintain the highest standards in restaurant industry while being part of a dynamic team Manager
KOA-Green River, UT
July 2014 to October 2018
*Applied performance data to evaluate and improve operations and forecast needs
*Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to ever changing demands
*Maintained updated knowledge of regulatory changes to adjust operations accordingly
*Hired and maintained employees and negotiated agreements between them to clarify misunderstood directions and resolve conflicts affecting performance
*Evaluated employees' strengths and assigned tasks based upon experience and training
*Maintained staff efficiency by assigning daily activities, monitoring output, and rewarding positive accomplishments
High School/Middle School Language Arts Teacher
Hernando County Schools-Brooksville, FL
July 2001 to June 2014
Resume:
*Evaluated academic performance and social relationships to identify and help struggling students
*Assessed students' strengths and difficulties regularly to provide appropriate methods for addressing learning needs
*Created engaging lesson plans, fostered culture of discovery, and provided well-organized classroom structure to help students succeed
*Set class objectives and monitored daily performance to give every student equal access to education
*Helped students develop important learning skills, and good study habits useful in trade school or college education
*Created new lesson plans based on each course objective/can handle multiple prep periods
*Supervised academic work of students in multiple levels of English education and world history
*Worked as a team player with other faculty to help maximize student/school achievement Education
Master of Arts in Secondary Education
National Louis University - Chicago, IL
January 2004 to May 2005
Bachelors in English
The University of Oregon
1990
Skills
• Classroom Management
• Writing Skills
• Special Education
• Employee Evaluation
• Conflict Management
• Budgeting
• Event Planning
• Highly software/computer literate
• English
• Teaching
• Microsoft Office
• Public Relations
• Curriculum Development
• Research
• Mentoring
• Interviewing
• Presentation Skills
• Marketing
• Sales
• Supervising experience
• Customer service
• Administrative experience
• Computer literacy
• Tutoring
• Proofreading
• Payroll
• Time Management
• Organizational Skills
• Merchandising
• Events Management
• Public Speaking
• Leadership
• Personal Assistant Experience
• Management
Awards
Walmart Teacher of the Year
April 2004
Walmart awarded me with their county wide "Teacher of the Year" award for participating heavily in student achievement outside of school hours.
Certifications and Licenses
Advanced placement literature and composition certified October 2007 to Present
Took a comprehensive one week class to be certified. Taught AP for 3 years. Students had a high passing rate on tests.
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