Technical Support Engineer

NAVIN TARE

Mobile: +91-997******* Email: *********@*****.*** LinkedIn: linkedin.com/in/navin-tare-a07869111

Professional Summary:

Highly experienced IT Support Technician with over 10 years of expertise in providing technical support for hardware, software, and networking issues. Skilled in troubleshooting, system installations, and end-user training, with a focus on Dell laptops, Microsoft Office, iPhones, and printers. Adept at using remote access tools and IT ticketing systems to efficiently resolve complex technical issues.

Professional Experience:

Apollo Global Management, Inc– IT Support Engineer

Dec 2018 – Present

Provide remote support via Microsoft Teams, TeamViewer, and LogMeIn for diagnosing and resolving technical issues.

Direct equipment repairs to authorized vendors and manage AMC calls.

Install and troubleshoot Windows (OS 10/11), Microsoft Office suite, and user applications.

Reimage laptops and desktops using PXE imaging.

Configure and troubleshoot Microsoft 365 and set up email on iPhones.

Manage user accounts and password resets through Active Directory.

Set up VPN connections and configure network printers and desk phones.

Respond to user inquiries and provide technical support via phone, email, and in-person, with a focus on issues related to Citrix and virtual machines.

knowledge of desktop operating systems (Windows 10/11) and virtualization technologies (Citrix, VMware).

Experience with SCCM for application deployment and system management.

Kalpataru Synergy – Support Engineer

Jan 2018 – Aug 2018

Supported desktop and peripheral setups, office moves, and managed end-user requests.

Deployed images and applications using Microsoft SCCM.

Configured Wi-Fi and VPN connections for remote employees.

Sony Pictures Pvt Ltd – Support Engineer

April 2016 – Dec 2017

Provided hardware and software support for end-users.

Managed conference room setups and media presentation devices.

Utilized ServiceNow to track and resolve IT tickets.

Axis Bank Ltd. Mumbai – Desktop Engineer

Feb 2014 – Dec 2016

Supported branch IT operations, troubleshooting internet and application issues.

Managed network printer setups and performed data recovery.

Key Responsibilities & Skills:

Remote Tools: Microsoft Teams, TeamViewer, LogMeIn

Operating Systems: Windows 10,11

Microsoft Office: Installation, troubleshooting, MS Outlook, Word, Excel, PowerPoint

Active Directory: User management, password resets, account creation

VPN Setup & Configuration: Remote employee support

ServiceNow: Ticket tracking and management

Security: McAfee Drive Encryption & Data Recovery, Virus removal

Networking: Wi-Fi, VPN, network printers, desk phones

Hardware Support: Desktops, laptops, printers, peripherals

Soft Skills:

Strong communication and problem-solving abilities

Excellent time management and organizational skills

Customer-focused, with the ability to explain technical issues to non-technical users

Academic Credentials:

Bachelor of Commerce in Mumbai University

Personal Details:

Date of Birth: 21st November 1989

Languages Known: English, Hindi, Marathi

Address: A/103 Vajreshwari Apt, Bldg. No.2, Phulpada Road, Near Vinayak Apt, Virar (E) - 401305, Maharashtra, India

Navin T. Tare

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