Business Development Customer Service
Resume:
CAROLINA HERRERA
ABOUT ME
** ***** ** ********** ** the Banking Industry 5 years in the HVAC business. My strengths with extensive exposure to banking industry, budgeting, business development. I excel in sales, development training and conflict resolution. My bilingual proficiency in English and Spanish allows me to effectively communicate with a diverse range of customers and business companies, via email, phone, and face-to-face interactions. I am a highly driven and hardworking professional. I am seeking a position whereby I can utilize my relevant experience, natural skills, talents, and abilities to push to the next level and work towards achieving company goals.
EDUCATION WORK EXPERIENCE
Some College: Buyer/
Fashion Merchandising/
Business Management
Austin Community College
Austin, TX
September 1986 - October 1989
High School Diploma
August 1982 - May 1985
Martin High School
Laredo, TX
Sales Representative/CarTom Elite Air and Home Repair Inc. May 2018 - Jan 2024
Grand Prairie, TX
Responsible for entering and processing customer orders. Answering phone calls, receiving payments, set appointments, responding to emails regarding order inquiries Perform bookkeeping activities, such as balancing accounts, cash drawers and conducting audits.
Obtain back-up information for customer credit/payment method and input into system; collect cash when designated.
Receive and resolve customers complaints, elevating to supervisor if necessary, ensuring customer satisfaction.
Personal Banker/Business Advocate -Wells Fargo Bank, N.A Engage with customers to understand their financial needs and goals, building strong relationships. Develop a comprehensive understanding of bank products and services, and recommend appropriate solutions.
Refer customers to other specialists, such as relationship bankers or advisors, when necessary.
For business customers understanding their needs and advocating for their interest. Promote the use of digital banking platforms and mobile solutions. Mar 2012 - Oct 2020
Dallas, TX
Mar 2007- Feb 2012
Grand Prairie, TX
SKILLS
Customer Service
Office Administration
Research
Budgeting Communication
Skills
Management
Microsoft Office Project
Management Underwriting
Office Administration
Bilingual- English And
Spanish
Banking Industry Business
CRM-CRV
Problem Solving
Scheduling
Creative Outlook
********.***********@*****.***
As a Teller/Lead Teller I provide excellent customer service. Accurately and efficiently processing customer transactions, including deposits, withdrawals, transfers, and loan payments. Maintaining a cash drawer, ensuring accurate cash handling and balancing.
As a Personal Banker I engage with customers to understand their needs, assist with account openings, transactions and service requests, and submitting credit applications. Identify opportunities to sell products and services and refer customers to other specialists, such as relationship bankers or advisors, when necessary.
As a Mortgage Consultant Explain mortgage programs, rates, and policies, assist with loan applications and provide advice on mortgage products.
Teller/PB/Mortgage Consultant-Wachovia & Wells Fargo N.A Cowboy Bail Bond / Bail Bond Underwriter
Feb 2024 - Mar 2025
Dallas, TX
Conducting interviews with defendants and their families to determine eligibility for Bail.
Writing and servicing Bail Bonds for defendants in the Dallas County (Surrounding Areas).
Collaborating with law enforcement, courts and attorneys to facilitate the Bail process providing exceptional customer service and support to clients. Providing excellent customer service to guests, addressing their needs and requests. Answer phones, assist guests with check-in/check-out, handle inquiries, and manage reservations.
Complete necessary nightly audit procedures and reports. Balance and reconcile daily financial transactions, including cash handling, guest charges, and revenue reports, ensuring accuracy and completeness.
Budget Suites of America / Night Auditor
Mar 2025 - Present
Grand Prairie, TX
Contact this candidate