Data Analytics Customer Service

Fahmida Jarin

Email: *************@*****.*** Phone: 313-***-**** Address: Warren, MI

48092.

Objective

Friendly and motivated professional transitioning into the tech industry with a strong foundation in data analytics and cybersecurity. Recently certified in Google Data Analytics with practical experience in tools such as SQL, Tableau, R, and spreadsheets. Seeking an entry-level data analyst or cybersecurity role where I can leverage my problem-solving abilities, strong attention to detail, and customer service experience to contribute to a dynamic team.

Skills

● Data Analytics & Tools: SQL, Tableau, R, Spreadsheets, Data Cleaning, Data Visualization

● Cybersecurity Fundamentals: Knowledge of security protocols and practices

● Classroom Management & Instruction: Differentiated learning techniques, Lesson plan implementation

● Soft Skills: Problem-solving, Time management, Adaptability, Strong communicator, Active listening

● Technical Skills: Microsoft Office Suite, Google Workspace, Data Analysis Tools

(R, SQL, Tableau)

Certifications

Google Data Analytics Professional Certificate Coursera Completed a hands-on, 8-course certification program focused on foundational data analysis skills. Developed competencies in data preparation, analysis, and visualization tools such as R, SQL, and Tableau.

Key Areas: Data cleaning, data visualization, R programming, decision-making using data.

Cybersecurity Training (In Progress) Google Cybersecurity CompTIA A+ Certification Coursera

Acquiring foundational knowledge in cybersecurity principles, security protocols, and risk management.

Work Experience

Assistant Teacher

Star Bright Child Care Center Warren, MI

02/05/2019 – 02/08/2025

● Developed lesson plans, classroom activities, and educational content tailored to the individual needs of children.

● Established a positive, safe, and engaging learning environment by incorporating diverse instructional strategies.

● Regularly communicated with parents and administrators, contributing to student growth and development.

● Managed classroom discipline and safety protocols, ensuring students' well-being.

Manager

Payless Shoes Troy, MI

08/2018 – 03/2019

● Led inventory management and tracked sales data to minimize loss and improve operational efficiency.

● Trained and coached employees, fostering a team-oriented environment and ensuring excellent customer service.

● Analyzed customer behavior to enhance product promotions and increase sales, utilizing data-driven decision-making.

Operator

American MSC Warren, MI

07/2016 – 03/2018

● Inspected products to ensure quality standards were met, and maintained accurate production documentation.

● Applied attention to detail to meet customer shipment deadlines and maintain production standards.

Manager

Jet Pizza Detroit, MI

05/2016 – 10/2016

● Managed team schedules, maintained inventory, and ensured optimal operational performance.

● Addressed customer complaints and inquiries, ensuring prompt resolution and customer satisfaction.

● Oversaw cash operations, including balancing registers and preparing deposits. Cashier

Churches Chicken Detroit, MI

05/2016 – 10/2016

● Handled cash transactions, providing accurate change and maintaining a clean work environment.

● Trained new employees in customer service procedures, improving team performance and efficiency.

Floor Support

Century Plastic Shelby Township, MI

04/2014 – 07/2016

● Supported leadership with organizing tasks, setting goals, and ensuring the smooth operation of daily activities.

● Stocked shelves and improved team efficiency by developing training materials for new employees.

Education & Training

Some College (No Degree)

Macomb Community College Warren, MI

Currently enrolled in a Computer Science program.

Computer Diploma

IBIT Sylhet, Bangladesh

10/2012

High School Diploma

Govt Girls High School Sylhet, Bangladesh

06/2011

Languages

● Bangla (Native)

● Hindi

● English

Contact this candidate