Business Analyst Sales Operations

Vinithra Nagaraj

Santa Clara, CA ***************@*****.*** +1-669-***-**** LinkedIn GitHub

Professional Summary

Dynamic professional with 7+ years of experience delivering IT projects and driving client success across enterprise software and SaaS environments. Recently transitioned into business development, combining a strong technical foundation with consultative sales and product skills. Proven track record of improving process efficiency, compliance alignment, and customer engagement. Skills and Expertise

Professional Skills Regulatory Compliance • Risk Management • Stakeholder Management Project Execution • Process Improvement • System Optimization Technical Skills Salesforce • ServiceNow • Seeburger • SARAPlus • SQL • Tableau • Python • R Certifications Product Management, Stanford University; Six Sigma Green Belt; Salesforce Administration; RDBMS and SQL (edX); ITIL® Foundation Work Experience

Business Development Representative Dec 2024 – June 2025 Assured Alliance Inc. –AT&T Campaign Partner

●Generated over $120K in new business revenue in under 4 months by executing AT&T’s field sales campaigns.

●Achieved 130%+ of weekly sales targets for 10 consecutive weeks; ranked in the top 10 performers regionally.

●Built and managed a pipeline of 300+ prospects via CRM tools that maximized conversion and efficiency.

●Mentored junior reps on effective pitch strategy and objection handling, contributing to a 20% lift in team sales Product Manager Intern Intelswift May 2024 - Jan 2025

●Executed 3 targeted marketing campaigns driving 50+ new clients.

●Led user research initiatives by conducting over 30 interviews through Respondent, providing actionable insights that drove product enhancements and improved customer satisfaction.

●Created and refined 15+ user stories, driving product improvements based on market and user insights. Project Manager Tata Consultancy Service (Client: MoneyGram) June 2015 - June 2019

●Led a 20-member agile team on modernization of EDI/MFT (Seeburger), reducing licensing costs by 70%

●Ensured system compliance with PCI/SOX standards for the secure handling of PCI/PII data by performing regular audits and updates to compliance policies.

●Planned and executed application feature upgrades and system enhancements during off-peak hours, reducing downtime by 30%

●Resolved 90% of app issues on first response, cutting resolution time by 25%. Coordinated with vendors and clients to quickly resolve complex cases.

Senior IT Engineer Capgemini (Client: Heathrow Airport Holdings Ltd.)Apr 2012 - May 2015

●Mentored junior consultants on SDLC best practices for critical systems, improving average team performance ratings by 33% within a year.

●Enhanced financial compliance by improving data cleaning and validation processes for invoice and revenue recognition apps, reducing recurring costs by 13%.

●Reduced missing baggage incidents by 25% per quarter by implementing proactive monitoring enhancements to the Baggage Handling System.

●Designed an automated client dashboard that saved 30+ person-hours weekly, elevating NPS score to 90. Volunteer & Community Experience

Technical Product Owner (Pro Bono) Dental Help Aug 2023 - May 2024 Mission: Empower dental patients through informative conversations, expert outreach, and enhanced treatment adherence outside the clinic.

●Designed Salesforce architecture and workflows tailored for a pre-seed tech startup

●Managed Salesforce instances for 25 users, ensuring system configuration, security settings, and user access aligned with business needs

●Conducted user research and designed prototypes to enhance patient experience Salesforce Optimization Specialist Cool Culture Org (Non Profit)May 2024 - Jan 2025

●Optimized Salesforce architecture and workflows for 25 users, ensuring system configuration and security settings met business needs.

●Managed donor relationships through the NPSP app, Classy, improving donor management efficiency by 25%.

●Analyzed and cleaned 50K+ duplicate records, scheduling cleanup in two phases with resource allocation, enhancing data integrity.

●Imported and integrated 100K+ cleaned data records, ensuring seamless data migration and accuracy.

●Revamped 20+ reports and Dashboards, tailoring them to team needs and providing actionable insights Education

MS, Engineering Management

San Jose State University - GPA: 3.8 Aug 2020 - May 2022 Master’s Thesis: Conducted an applied econometrics study on the causal link between partisanship, misinformation, and COVID-19 mortality using a difference-in-differences framework. The research, co-authored with Niranjini Patel estimates 40–60 excess deaths per county attributable to political misinformation during the pandemic.

BE, Electronics and Instrumentation Engineering

Anna University Aug 2007 - May 2011

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