Work-From-Home Substitute Teacher

Willie Ray Hill

*** **** ****** **. #*** * Little AR 72211 * 334-***-**** * **********@*****.***

EDUCATION

Associate of Arts Degree 06/81

San Jose City College – San Jose, CA

Associate of Arts Degree 12/85

Southwestern Christian College – Terrell, TX

Bachelor of Arts Degree 12/85

Southwestern Christian College – Terrell, TX

Substitute Teacher Certificate 08/15

PCMI Services – Auburn Hills, MI

SKILLS

* Microsoft Office Products * Team Leadership * Attention to Detail

* Client Communication * Excellent Time Management * Creative writing skills

* Team Management * Critical Thinking Skills

PROFESSIONAL WORK EXPERIENCE

PCMI Services (N. Little Rock High School) N. Little Rock, AR

Certified Substitute Teacher 08/2015 – Present

* Teacher well-versed in the requirements of the State Board of Education.

* Working/preparing lesson plans for daily class participation.

* Purpose-driven in preparing students to strive for the best in education.

LIHEAP – Low-Income Home Energy Assistance Program Little Rock, AR

(Contract through Robert Half International) 09/23 – 05/25

Energy Assistant Program Agent – State of Indiana (Remote Position)

* Aid customer/clients in critical need of energy assistance.

* Manage inbound/outbound communication through Genesys system and Microsoft programs.

* Perform all assigned responsibilities with expertise, dedication, and precision.

* Manage and oversee all client issues in a timely fashion per service level agreement requirements

and client expectations.

Crow-Burlingame/Bumper-to-Bumper Auto Parts Little Rock, AR

(Contract through Robert Half International) from – 04/22 – 11/22 11/22 – 08/23

Credit Clerk II

* Manage inbound/outbound communication through Genesys systems and Microsoft programs.

* Send weekly invoices and monthly statements to customers.

* Receive check & credit card payments from customers.

* Provide customer satisfaction while upholding rigorous standards.

* Perform all assigned responsibilities with expertise and dedication.

State of Missouri Department of Labor Little Rock, AR

(Contract through Robert Half International) 02/21 – 03/22

Fraud Claims Analyst & Investigator I (Remote Position)

* Review unemployment claims to identify and investigate fraudulent activities.

* Review overpayment of unemployment insurance benefits.

* Gathering statements from claimant/employers, verifying records.

* Manage inbound/outbound communication through Genesys system and Microsoft programs.

Capital City Church of Christ N. Little Rock, AR

Pastor/Minister 06/13 – 09/19

* Pastoral responsibilities, management, and leadership.

* Preaching and teaching.

* Counseling the bereaved, sick visitation to homes, hospitals, and nursing homes.

* Overseeing CARE Ministry (Compassion Awareness Restoration Encouragement).

* Casting the vision, purpose, and mission of the church.

HONORS, AWARDS, AND SERVICE

* Dean’s List

* Who’s Who in Religion

* Tau Phi Kappa – Southwestern Christian College

* Staff Writer & Editorial Board – Monthly Matters Magazine

REFERENCES

Pastor James Glenn – Bellfort Church, Houston, TX 281-***-****

Pastor John Davis Marshall – Graceview Church, Anderson, SC 404-***-****

Dr. Mia Phillips – UALR, Little Rock, AR 870-***-****

Ms. Chrissy Crawley – Robert Half International, Indianapolis, IN 317-***-****

Contact this candidate