Customer Service High School

NIKKISHA

SEALS

504-***-**** *********@*****.***

Skills Summary

Microsoft word, Microsoft Excel, Microsoft Publisher,Microsoft PowerPoint, Microsoft Outlook,Microsoft teams, Keyboarding Skills 70 words and more per minute, Internet Explorer, Opera, Firefox, BMSE

(Business Management System), Business Objects, PeopleSoft, IPMP, Salesforce, OBC(outbound correspondence) etc

Education

Degree / Date of Graduation

High School Diploma/ May 1999

Bachelor of Arts in psychology/ December 2008

Experience

Bellsouth Telecommunications

411 Operator/ June 2001-December 2008

I was a 4-1-1 information operator. My job consisted of giving out numbers, addresses and any other valuable information needed from the customer. I was dependable on the job. I was accurate, efficient and courtesy. They rated our performance at work as either Satisfactory or Unsatisfactory. I was Satisfactory after every Quarter. I typed 50 wpm. My customer skills are excellent. I work well with others. I am a patient and understanding worker. I am a quick learner and willing to learn more.

Visual Care

2

Office Manager/ January 2009-October 2010

I functioned under direct supervision of the Owner and worked to coordinate activities throughout the agency. I organized, maintained and completed all administrative reports for efficient functioning of the agency. I collected and ensured completion and accuracy of all documentation required for billing of services .I reported all significant information to the owner. I completed any other task as deemed necessary by the owner. I ensured and maintained compliance between agency policy and procedure and staff compliance regarding actual service and accuracy of documented service. I was responsible for typing all appropriate documents for the company. I was also responsible for recruiting and training individuals within the company. I was responsible for filing all required paperwork and keeping the office organized. I handled all incoming phone calls.

Jones Lang LaSalle

Assistant Facility Manager/ March 2011-December 2021 I work with Corporate Real Estate Department. I assist Property Managers with their bills, by processing them for payment, Answer phones and transfer to the appropriate staff member, organize invoices as well as pay the bills, Take and distribute messages, Receive, sort and distribute incoming mail, Monitor incoming emails and answer or forward as required, Run reports, Prepare outgoing mail for distribution, Faxing, scanning and copying of documents, Maintain office filing and storage systems, Update and maintain databases such as mailing lists, contact lists and client information, Retrieve information when requested, Type documents, reports and correspondence, Reorganize travel arrangements for staff, Co-ordinate and organize appointments and meetings, Monitor and maintain office supplies, Perform work 3

related errands as requested such as going to the post office and bank, Keep office area clean and tidy.

Aetna CVS Health

Senior Customer Service Representative/ March 2022- present My role as Senior Customer Service Representative is to be a customer-focused, courteous, empathetic, service professional, who effectively uses knowledge of plans, products, procedures, and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. We Handle the backend for Customer service where customers submit correspondence by mail, fax or upload to our site to have us view any issues and submit it appropriately to the correct department that handles the issues We as CSRs are Aetna’s window to our members, providers, physicians, and hospitals. As a Senior Customer Service Representative, the image I project over the telephone and how I handle the caller’s situation is the public’s perception of Aetna. I provide a human connection when it is needed most.

Honors

Two of my semesters at Southeastern I was on the Presidents Honor Roll I volunteered for one year with a program named CASA (Child Advocacy Service Advocate).They allowed me to sit in on cases an observe. I counseled some of the young people while under strict supervision. I received a certificate at the end of the program.I volunteered with West Jefferson Medical Center through a program called Cullier Career

Center. I was a Medical Office Assistant throughout my senior year of high school. I received a certificate at the end of the program.

References

Joan Sonnier 985-***-****

Barbara Rush ********@********.*** Jones Lang LaSalle Monica Washington **********@*****.*** Aetna CVS

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