Customer Service Technical Support
Resume:
SHEILA COHEN
North Las Vegas, NV 89084
****************@*****.***
OVERVIEW:
Sheila Cohen is an experienced professional seeking work in Customer Service. She believes there is a huge need in this country to make homeownership affordable for everyone. Sheila was a Realtor for 15 years and housing is her passion!
Customer Service & Operations Professional
• 18+ years of experience in customer support, with a proven track record of increasing productivity and improving client satisfaction.
• Highly skilled in technical support and problem-solving, including software support, debugging, and data analysis.
• Background in sales and operations with experience in government contract bidding, fundraising, and real estate.
• Proficient in database administration and Microsoft Office Suite. EDUCATION: Sheila is currently working on her Coursera Certificate for Business AI. Associate of Arts Degree
Computer Information Processing
1994 Member: Pi Theta Kappa,
Bucks Co. Community College, Levittown, PA
Business Administration Course Work 1982
Kennesaw State College, Marietta, GA
Associate of Arts Degree: Secretarial Science 1975 Germanna Community College, Fredericksburg, VA
PROFESSIONAL EXPERIENCE:
Goodwill Industries Las Vegas, NV
Customer Service Supervisor (Promoted twice since Dec. 2023) Delivered exceptional customer service, resulting in a promotion to Customer Service Supervisor within a year. Ranked #1 in jewelry sales and donations collected at the Durango store. Provided weekly recommendations to store management to improve sales and customer satisfaction. Leadership & Entrepreneurial Experience
• Chief Operations Officer, Artius (2021-2023): Successfully managed government contract operations, including bidding, negotiation, and service delivery, resulting in the acquisition of three 5-year federal contracts.
• President, VETS365 (2018-Present): Founded a non-profit organization that assists veterans with housing and resources, driving donations and collaborating with local representatives to support housing initiatives.
• Licensed Real Estate Agent (15 years): Specialized in short sales and senior clients, tactfully addressing client concerns and driving transactions to positive conclusions. Sheila is presently working on two housing projects for homeless veterans, one in Warner Springs, CA and one in Pahrump, NV. She is planning on purchasing BOXABL homes for these projects.
Customer Service & Technical Support
• Software, Inc. (1994 - 2013): Utilized 18 years of experience to improve client satisfaction and increase productivity through effective debugging, analysis, and user consultation.
• Best Buy (2014 - 2016): As a Geek Squad Associate, provided customer service and solved technology challenges.
• Walmart (2016 - 2020): Advised customers on purchases of electronics and cell phones, ensuring their complete satisfaction.
Volunteer & Leadership Activities
Nonprofit Fundraising Volunteer, Dogs for The Deaf: Assisted with fundraising initiatives for a nonprofit organization.
Chapter President, National Association of Professional Women: Held a leadership position in a professional organization.
Member: National Association of the Self-Employed, Nevada Homeless Alliance, Southern Nevada Veterans Chamber of Commerce.
Contact this candidate