Team Leader Service Representative

MARIE

SANDERS

**************@*****.***

770-***-****

SKILLS

Active listener, strong verbal

and written communication

problem solver, patient,

adaptable, ability to de-escalate

situations and resolve conflict,

positive attitude, team player,

ability to learn new tasks

quickly.

PROFESSIONAL SUMMARY

Skilled Team Leader with a strong focus on boosting employee satisfaction and driving business success. Known for being diplomatic and approachable, with a demonstrated dedication to employee development. A diligent team player, equipped with experience and expertise, needed to address any operational challenge. Highly organized and reliable, adept at juggling multiple priorities while maintaining a positive outlook. Ready to embrace additional responsibilities to achieve team and organizational objectives.

WORK HISTORY

TEAM LEADER

Ford Motor Company – Louisville, KY

May 1995 – January 2020

• Tracked team performance and offered constructive feedback to boost productivity and uphold quality

standards.

• Supervised team activities to ensure adherence to established procedures and quality benchmarks.

• Collaborated with the team to pinpoint improvement areas and develop solutions based on insights.

• Fostered strong customer relationships through a positive attitude and responsive communication.

CUSTOMER SERVICE REPRESENTATIVE

JCPenney – Forest Park, GA

June 1985 – June 1988

EDUCATION

Forest Park High School, Forest Park, GA

June 1975