Customer Service Business Operations

Eric Maynard

High Point, NC • 508-***-**** • ********@*****.***

Professional Experience

President & CEO

Mayssa Management Inc LLC, High Point, NC 2025 – Present

- Lead a multi-service management company specializing in property management, consulting, event coordination, and talent representation.

- Oversee operations, strategic planning, client acquisition, and financial management.

- Build partnerships with property owners, small businesses, and student athletes to expand service reach.

Licensed Insurance Producer

Rick Babusiak State Farm Insurance, Greensboro, NC July 2025 – Present

- Licensed in Property, Casualty, Life, and Health Insurance (NC License #21542650).

- Provide client consultations to match insurance solutions with individual and business needs.

- Support customer retention through policy reviews, claims assistance, and tailored coverage options.

- Contribute to business growth through prospecting, cross-selling, and community engagement.

Security Supervisor / Director of Operations

Marker Protection Services, Worcester, MA 2002 – 2024

- Supervised up to 100 guards per shift for large-scale events and venues.

- Trained staff in crisis prevention, defensive tactics, and de-escalation techniques.

- Coordinated with local law enforcement and promoters to ensure safe, compliant event operations.

- Reduced liability through proactive crowd control and accurate incident reporting.

Building Security / Substitute Teacher

Fitchburg Public Schools, Longsjo Middle School – Fitchburg, MA 2000 – 2016, 2021 – 2024

- Maintained secure learning environment through surveillance monitoring and conflict mediation.

- Collaborated with administration and school resource officers to enforce safety policies.

- Delivered classroom instruction aligned with Massachusetts curriculum frameworks.

- Supported ALICE and safety drills, training staff and students in emergency preparedness.

Customer Service Advisor & Warranty Administrator

Prime Motor Group, Auburn, MA 2016 – 2019

- Generated service orders and provided repair recommendations using CDK software.

- Improved customer satisfaction by mediating concerns between clients and technicians.

- Managed service tracking spreadsheets for scheduling, staffing, and expenditures.

Accounting Specialist

Acton Toyota of Littleton, Littleton, MA 2019 – 2020

- Managed shipment and revenue tracking for wholesale vehicle sales.

- Monitored profit/loss on sales and provided detailed reporting to management.

- Maintained Excel systems supporting financial and sales teams.

Sales Specialist, Flooring & ProDesk

Lowe’s Home Improvement, Leominster, MA 2020 – 2021

- Guided residential and commercial customers on flooring/materials selection.

- Trained DIY clients on installation requirements and safety practices.

- Supported order fulfillment and merchandising for high-volume sales.

Education

Mount Wachusett Community College, Gardner, MA

Business Administration, 2001 – 2002

Certifications & Skills

- NC Licensed Insurance Producer – Property, Casualty, Life, Health (License #21542650)

- ALICE Certified • CPI (Crisis Prevention) • Safety Care K-12

- First Aid, CPR, AED Certified

- Strong background in operations, safety, customer service, and team leadership

- Experienced in CDK, Excel, and reporting systems

Leadership & Community Involvement

- Vice President, Fitchburg Education Association (2022 – 2024)

- Board of Directors, Massachusetts Teachers Association Seat 7B (2022 – 2024)

- Co-Founder, Mayssa Sports Management (2022 – Present)

- Basketball Coach (2000 – 2024), including camps with Jim Calhoun & Kevin Ollie at UCONN

- Volunteer with Police Athletic League & Fitchburg Recreation

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