Data Entry Customer Service

Alexis Ducharme

San Antonio, TX *****

210-***-****

*************@*****.***

Summary: Seeking a long-term career in the data entry and financial customer service field. Skills: Microsoft Word, Attention to detail, Effective communication skills, Time management, Type 40 WPM, 10-key, Faxing/Scanning, Multiple Line Phone Systems.

Education:

Southern Careers Institute San Antonio, TX

Medical Billing & Coding Program Graduated 11/2023 Work Experience:

Citibank San Antonio, TX

CSR/Credit Services 03/2024 to present

• Receives inbound calls

• Account Maintenance

• Assists with disputes/complaints

• Payments and billing

• Entry-level fraud prevention

Office Ally San Antonio, TX

CSR 09/2014 – 05/2015

• Answered phones

• Scrubbed medical claims for error

• Assisting with correcting/resubmitting claims

Medtronic Diabetes San Antonio, TX

Inbound CSR/Tech Support Specialist 05/2011 – 12/2013

• Assisted patients with general tech support using Medtronic insulin pumps

• Analyzed/Resolved technical issues

• Analyzed/Resolved issues with glucose sensors

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