Customer Service Case Management

Professional Summary

Experience

SUNNY HEIERMAN

Tempe, AZ 85284 • 480-***-**** • **********@***.*** Reliable and professional with extensive experience in case administration, bid coordination, and customer service. Seeking to utilize excellent communication, interpersonal, and organizational skills to support and enhance your team. Hardworking with exceptional work ethics and the ability to quickly adapt to new tasks and environments. Bankruptcy Case Administrator, 08/2023 - 08/2025

NEWREZ MORTGAGE SERVICES

Managed the administrative aspects of bankruptcy cases, including Chapter 7, 11, and 13 filings. Maintained accurate and up-to-date records in case management systems, essential for tracking case status and history.

Ensured compliance with federal and state bankruptcy laws, as well as company policies and procedures. Compiled documents for reaffirmation filings, such as Note, Deed of Trust, payment history, proof of claim, appraisal, and payoff.

Remained updated on changes in bankruptcy laws and regulations, participating in ongoing training to improve knowledge and skills.

Bid Specialist, 09/2018 - 03/2023

BLUUM Formerly TROXELL COMMUNICATIONS

Examined bid documents to determine project details, desired outcome and specific requirements of the customer. Coordinated Kick-Off calls with sales and operations staff at the beginning of projects. Contacted multiple suppliers to gather & compare pricing to determine optimum margin allowance. Built quotes for Sales approval, requested bid or performance bonds per requirements, within company objectives and guidelines.

Worked within strict deadlines for bid submission and drove company resources to meet deadlines. Customer Service Representative, 05/2016 - 03/2017 CONSUMER CELLULAR

Processed call volumes averaging 18 calls per hour, relating to potential cell phone sales, service issues and billing. Influenced dissatisfied customers with patience, empathy and acknowledgement-based communication skills. Logged and updated confidential customer details into management software according to administrative guidelines. Assisted customers with queries and problems by utilizing company-owned knowledge base and Google articles. Exceeded company metrics required for overtime hours. Executive Admissions Representative, 07/2010 - 04/2016 HOTCHALK

Solicited and engaged prospective students through inbound/outbound calls, emails, texts and media. Utilized excellent listening skills, program content knowledge, and current market trends to target best outcomes. Facilitated enrollments by evaluating credit transfer eligibility and guiding required documentation through departments.

Managed student database and utilized company's analytic dashboard to achieve productivity standards. Ranked in the top division in graduation records and raised retention rates. Admissions Representative, 04/2005 - 03/2010

BRYMAN, ITT, COLLEGE AMERICA

Solicited, confirmed, and conducted interviews with prospective students. Gathered documentation for review and evaluated student eligibility. Facilitated successful enrollments through positive communications to ensure ease of student transition. Mentored students and encouraged excellence by outlining classroom expectations and documenting delivery dates. Enthusiastically participated in school functions to encourage retention rate and maintain a continuous flow of leads. Assistant Manager, 11/2000 - 08/2002

COST PLUS

Managed daily sales operations, complied with company standard policies. Trained and developed the sales associate team.

Ensured excellent customer service policies, including product location and transfers. Shipped, received, and merchandised products utilizing required product knowledge. Education

Skills

Completed Human Resource duties; interviewed and hired associates, plus created effective schedules. Redmond High School - Redmond, OR

MS Word MS Outlook

Excel BlackKnight

TEAMS Aacer

Contact this candidate